Head of Marketing Operations

Stripe · San Francisco, CA · Today

On-siteManagement$202k–$303k/yrFull-time

About the role

The Head of Marketing Operations will lead a critical team to help power Stripe's growth. They will set the direction of marketing operations, solve time-sensitive and complex operational and systems challenges, and develop managers and individual contributors.

Responsibilities

Drive excellence in the operations and systems that support inbound and outbound sales, digital marketing channels, and in-person events
Partner with Demand Generation Systems to build, buy, improve, and support the technology for digital marketing campaigns, in-person events, and sales development
Avoid inaccurately routing and progressing leads to match sales coverage decisions, demand marketing strategies, and agreed upon timelines
Avoid generating and maintaining insufficient account coverage and quality of sales contacts and marketing database subscribers for sales and marketing outreach
Produce digital marketing campaigns with velocity and at the highest quality
Serve as the senior marketing operations voice in cross-functional workstreams with Sales Development, Sales Operations, Revenue, and Regional Marketing teams
Build, develop, and retain a high-performing marketing operations team
Set strategic direction, objectives, and key results for the Marketing Operations organization, aligned to broader marketing and Stripe-wide objectives and key results

Requirements

10+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.)
5+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams
3+ years of working in a global B2B company with hundreds of marketers and sales development representatives
Demonstrated ability to design and scale operations organizations, including structuring teams and managing through ambiguity
Experience leading programs across multiple functional areas simultaneously
Track record of driving measurable improvements in B2B marketing operations
Strong cross-functional influence and ability to drive alignment at senior levels across Sales Development, Sales Operations, Revenue, and Regional Marketing
Strong analytical skills, including the ability to use data to diagnose operational problems, set targets, and evaluate program outcomes
Ability to build working prototypes and demos with AI to solve marketing operations challenges
Prior responsibility for launching AI solutions to sales development or marketing teams

Qualifications

15+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.)
10+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams
5+ years of working in a global B2B company with hundreds of marketers and sales development representatives
5+ years of working in a global B2B company with hundreds of marketers and sales development representatives
Experience leading programs across multiple functional areas simultaneously
Track record of driving measurable improvements in B2B marketing operations
Strong cross-functional influence and ability to drive alignment at senior levels across Sales Development, Sales Operations, Revenue, and Regional Marketing
Strong analytical skills, including the ability to use data to diagnose operational problems, set targets, and evaluate program outcomes
Ability to build working prototypes and demos with AI to solve marketing operations challenges
Prior responsibility for launching AI solutions to sales development or marketing teams

Benefits

Stripe offers a comprehensive benefits package including:

Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends

Pay and benefits

The annual US base salary range for this role is $202,200 - $303,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office). In-office expectations Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. Working remotely at Stripe A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.