Head of Expansion

Purpose

Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere. Where Your Work Moves the Needle.

About the role

Pebl is seeking a Head of Expansion to lead and drive net employee growth for our customers. Pebl's Account Management team owns the entire customer relationship after the initial sale and implementation. Account Managers serve as trusted advisors, commercial owners, product experts, and customer advocates responsible for helping customers successfully grow with Pebl. This leader will own the strategy, performance, and evolution of Pebl's customer growth engine, including retention, renewals, expansion revenue, executive relationship management, customer escalations, and overall customer health.

Responsibilities

• Own Net Revenue Retention (NRR), renewals, and overall customer growth performance.
• Define and execute Pebl's customer growth strategy, including expansion, multi-product adoption, and strategic account development.
• Drive executive engagement and commercial outcomes across the customer base, including key renewals, expansions, and high-impact growth opportunities.
• Build predictable revenue forecasting and operating rhythms that drive accountability and sustainable revenue growth.
• Lead the Account Management organization responsible for all post-sale customer relationships and long-term customer success.
• Establish best practices for account planning, customer engagement, executive business reviews, and customer advocacy.
• Build team capabilities to effectively manage escalations, service issues, compliance concerns, delinquent accounts, and complex stakeholder environments.
• Ensure proactive identification and mitigation of customer risk while maintaining strong customer satisfaction and retention.
• Ensure the Account Management team develops deep expertise in Pebl's platform, products, services, and global employment solutions.
• Drive customer adoption, utilization, and value realization across the customer lifecycle.
• Build enablement programs that strengthen product knowledge, consultative selling, and customer education.
• Partner with Product leadership to surface customer insights, influence roadmap priorities, and improve customer outcomes.
• Recruit, develop, and retain a high-performing customer growth organization.
• Coach leaders and Account Managers to excel in relationship management, commercial execution, customer advocacy, and strategic account growth.
• Establish scalable operating models, performance frameworks, compensation structures, and career development pathways.
• Build a culture of accountability, ownership, continuous improvement, and customer obsession.
• Serve as a key member of Pebl's revenue leadership team and help shape company strategy.
• Define customer segmentation, coverage models, and growth motions that maximize long-term customer value.
• Partner across Sales, Product, Operations, Finance, Compliance, Marketing, and RevOps to drive business outcomes.
• Represent the voice of the customer in strategic planning while identifying emerging market opportunities, monetization opportunities, and competitive insights.

Requirements

Not specified.

Qualifications

• Proven track record of driving revenue growth and customer retention in a complex, global environment.
• Experience leading large-scale, cross-functional teams and managing multiple priorities simultaneously.
• Strong understanding of customer acquisition, retention, and expansion strategies.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with executives and stakeholders.
• Ability to analyze data and make informed decisions based on customer insights.
• Experience with customer success tools and methodologies.
• Passion for global work and a commitment to diversity, equity, and inclusion.

Skills

• Strategic thinking and problem-solving skills.
• Customer-centric mindset.
• Leadership and coaching abilities.
• Collaboration and teamwork.
• Adaptability and flexibility.
• Technical acumen, particularly in the areas of global employment solutions and compliance.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

Company Culture

At Pebl, we're committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:

• Flexible Time Off – Take the time you need to recharge.
• Parental Leave – Support for growing families.
• Health and Dental Insurance – Where applicable, to cover you and your loved ones.
• Retailer Savings + Employee Incentive Plan – Plan for the future while sharing our success.

Equal Opportunity Employer

We power global teams and believe diverse perspectives drive innovation and impact. Pebl is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.