Director of Expansion
The Director of Expansion at Via is responsible for leading the company's North American launch pipeline. This role involves direct management of a launch portfolio and a team of Launch Managers. Key responsibilities include:
Leading, coaching, and developing a team to set clear expectations, cadences, and accountability.
Hiring, promoting, and performance-managing talent to foster a culture of success, operational excellence, and partner trust.
Defining processes to continuously improve technology implementation and operational launches.
Additionally, this role requires:
Partnering and stakeholder management: Serving as a senior operational counterpart to agency leadership on high-stakes launches, building trust through thoughtful change management, transparent performance reporting, proactive communication, and credible remediation when service misses occur.
Navigating complex regulatory and contractual environments.
Cross-functional leadership: Partnering with Operational, Commercial, Legal, Product, and Finance teams to ensure high-quality execution of the launch portfolio.
Providing guidance on product roadmap priorities based on launch and front-line observations.
The ideal candidate should have:
Proven experience in a leadership role with a minimum of 10+ years of experience, ideally with a combination of consulting and operating experience.
An operator’s mindset, balancing high-level strategy with hands-on execution, readily diving into the weeds to unblock complex launch bottlenecks.
A track record leading high-growth or transformation environments, scaling teams, launching new lines of business, or integrating acquisitions/service expansions.
Excellent interpersonal and communication skills, capable of working with and influencing stakeholders at all levels.
Analytical and problem-solving skills, ready to find creative solutions and not accept the status quo.
A strong comfort working in a fast-paced environment, operating in ambiguity, managing multiple tasks simultaneously, and taking on responsibility.
A Bachelor’s Degree with a record of exceptional academic and professional achievement (MBA preferred).
Compensation and benefits include a final salary determined by experience, knowledge, and skills, with a salary range of $180,000 - $220,000 per year plus an attractive RSU package. We offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Via is an equal opportunity employer.