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Jobs · Accounting · Massachusetts

Head of Enterprise Payments, Banking, and Retiree Services, Executive Vice President

State Street · Boston, MA · 1 wk ago
Accounting$300k–$413k/yrFull-time

About the role

The Head of Enterprise Payments, Banking, and Retiree Services is a senior executive responsible for the end-to-end strategy, operational performance, and transformation of the firm’s global payments, banking, and retiree servicing capabilities. This role oversees high-volume, highly regulated services that are mission-critical to client experience, liquidity, and financial integrity, while driving modernization through automation, data, and emerging technologies.

Key Responsibilities

  • Provide enterprise and business leadership for Payments, Banking Operations, and Retiree Services, ensuring alignment with firm strategy, growth priorities, and client commitments.

  • Serve as a trusted executive partner to business, product, technology, finance, and control leaders on cash movement, liquidity, servicing models, and operating strategy.

  • Translate business strategy into clear operating priorities, financial outcomes, and measurable execution plans.

  • Lead end-to-end global operations across payments, banking, and retiree services, ensuring high reliability, scalability, and integration across regions, platforms, and products.

  • Drive standardized global operating models while accounting for local regulatory and market requirements.

  • Ensure seamless integration with upstream and downstream processes, including product, client service, finance, and data operations.

  • Champion a client-first mindset, ensuring consistently accurate, timely, and transparent payment, banking, and retiree servicing experiences.

  • Partner with Product and Commercial teams to support new products, market expansion, and evolving client needs.

  • Represent the firm externally with regulators, key clients, industry forums, and market stakeholders as a senior operational leader.

  • Own first-line accountability for operational risk, regulatory compliance, and control execution across all in-scope services.

  • Establish and maintain strong governance, issue management, and escalation mechanisms.

  • Lead regulatory exams, audits, and remediation efforts in partnership with Risk, Compliance, and Legal, ensuring strong and sustainable outcomes.

  • Drive modernization of payments, banking, and retiree servicing platforms through automation, AI, data, and workflow simplification.

  • Partner closely with Technology and Product to prioritize roadmaps, improve straight-through processing, and enhance resiliency and scalability.

  • Deliver measurable improvements in cost efficiency, speed, accuracy, and risk reduction.

  • Build and lead a high-performing, globally distributed organization with strong leadership depth and succession.

  • Foster a culture of accountability, collaboration, continuous improvement, and inclusion.

  • Invest in talent development, skills modernization, and engagement to support long-term operational excellence.

Qualifications & Experience

  • Proven executive leadership experience in enterprise payments, cash management, banking operations, or market infrastructure, ideally within a Fortune 500 and/or global systemically important financial institution.

  • Demonstrated success leading large-scale, high-throughput payments organizations, including real-time, domestic, and cross-border payment processing, liquidity operations, and settlement functions.

  • Deep understanding of institutional payment flows, clearing and settlement models, correspondent banking, market utilities, and payment rails across the Americas, EMEA, and APAC.

  • Strong track record of driving payments modernization, including platform consolidation, straight-through processing, real-time and instant payments, resiliency, and cost optimization at enterprise scale.

  • Exceptional executive presence with the credibility to engage and influence Board, C-suite, regulators, market utilities, and senior institutional clients.

Leadership Attributes

  • 20+ years of experience in financial services, payments, banking operations, consulting, or technology-enabled transformation.

  • Enterprise mindset with the ability to balance speed, resiliency, client experience, risk management, and financial performance in mission-critical payment environments.

  • Strategic leader who can articulate a clear payments vision and translate it into disciplined execution and measurable outcomes.

  • Highly collaborative executive who partners effectively across product, technology, treasury, risk, compliance, and external market participants.

  • Decisive, resilient, and comfortable leading always-on, high-risk, time-critical operations through complexity and change.

Leadership & Change Management

  • Recognized change agent who drives a culture of operational discipline, innovation, and continuous improvement within regulated payments environments.

  • Proven ability to mobilize global stakeholders to deliver large-scale payments transformation, including technology migration, control enhancement, and operating model redesign.

  • Experience building and leading high-performing payments leadership and transformation teams, with strong focus on capability building, succession planning, and talent development.

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