Senior Vice President, ETF Services
About the role
The role is located in Boston, MA and expects 4 days of in-office work. The SVP will lead the ETF Transfer Agent, Unit Investment Trust (“UIT”) Transfer Agent, and ETF Order Desk operations.
Responsibilities
- Direct the “front door” for AP and market maker orders via the ETF Platform and electronic channels; enforce cutoffs, trading profiles, and approvals.
- Own the control framework: KYC/AML adherence, books & records, operational resilience, reconciliations, cap stock integrity, segregation of duties, and model procedures across teams.
- Ensure robust incident management, root-cause analysis, corrective/preventive actions, and sustainable control design; partner with Compliance, Risk, and Audit.
- Maintain procedure libraries, risk & control inputs, business continuity, and testing cadence; uphold data privacy and information security standards.
- Support new product launches, conversions, and ETF share-class implementations—defining requirements, readiness criteria, and cutover plans.
- Represent operations in working groups, governance forums, and client roadshows.
- Oversee AP onboarding under KYC/AML, trading profiles, and entitlement controls; maintain issuer registers; manage create/redeem workflows; settle ETF shares at DTCC/ICSD; deliver contract notes/cap stock reporting.
- Orchestrate straight-through processing across custody and fund accounting including distributions and end-to-end reconciliations with dual controls and oversight.
- Govern liquidity and risk management across the primary market, linking issuer intent to market execution with integrated technology and external settlement.
Requirements
- Deep knowledge of ETF create/redeem, AP onboarding/KYC/AML, DTCC/ICSD settlement, cap stock/contract notes, and custody/accounting workflows.
- Exceptional stakeholder management with issuers, APs, market makers, depositories, and internal partners.
- 8+ years in transfer agency, ETF operations, primary market execution, or related post-trade functions; 5+ years leading managers and multi-disciplinary operations teams.
Qualifications
- Master's degree in Finance, Business Administration, or a related field.
- Proven leadership experience in a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Skills
- Knowledge of ETF and transfer agency operations.
- Experience with regulatory compliance and risk management.
- Ability to manage multiple projects simultaneously.
- Strong project management and organizational skills.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Pay
The base salary for this position is expected to be between $102,000 and $220,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
Schedule
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.