Vice President, ETF Services

About the role

BNY is seeking an VP to lead our ETF Transfer Agent, Unit Investment Trust (“UIT”) Transfer Agent, and ETF Order Desk operations. This leader will own end-to-end execution, risk management, and service delivery across ETF creation/redemption, UIT investor recordkeeping and distributions, and the Order Desk “front door” for Authorized Participants (APs) and market makers. The role partners closely with issuers, APs, market makers, DTCC/ICSD, custody, fund accounting, compliance, and technology to deliver scalable, transparent, and efficient primary market operations.

Responsibilities

• Direct the “front door” for AP and market maker orders via the ETF Platform and electronic channels; enforce cutoffs, trading profiles, and approvals.
• Route trade details to custody/accounting, monitor settlement/fails, and deliver real-time confirmations and reporting.
• Own the control framework: KYC/AML adherence, books & records, operational resilience, reconciliations, cap stock integrity, segregation of duties, and model procedures across teams.
• Ensure robust incident management, root-cause analysis, corrective/preventive actions, and sustainable control design; partner with Compliance, Risk, and Audit.
• Maintain procedure libraries, risk & control inputs, business continuity, and testing cadence; uphold data privacy and information security standards.
• Support new product launches, conversions, and ETF share-class implementations—defining requirements, readiness criteria, and cutover plans.
• Represent operations in working groups, governance forums, and client roadshows.
• Oversee AP onboarding under KYC/AML, trading profiles, and entitlement controls; maintain issuer registers; manage create/redeem workflows; settle ETF shares at DTCC/ICSD; deliver contract notes/cap stock reporting.
• Orchestrate straight-through processing across custody and fund accounting including distributions and end-to-end reconciliations with dual controls and oversight.
• Govern liquidity and risk management across the primary market, linking issuer intent to market execution with integrated technology and external settlement.

Requirements

Deep knowledge of ETF create/redeem, AP onboarding/KYC/AML, DTCC/ICSD settlement, cap stock/contract notes, and custody/accounting workflows.

Exceptional stakeholder management with issuers, APs, market makers, depositories, and internal partners.

5+ years in transfer agency, ETF operations, primary market execution, or related post-trade functions; 5+ years leading managers and multi-disciplinary operations teams.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Not specified.

Pay

The base salary for this position is expected to be between $68,000 and $185,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

Schedule

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.