Head of Enterprise Monitoring and Observability

About the role

Soni's client is seeking a Head of Enterprise Monitoring & Observability to build and lead its enterprise observability practice. This leader will define and execute the observability vision, operating model, and multi-year platform roadmap while driving modernization, automation, and operational intelligence. The ideal candidate combines strong technology expertise with proven people leadership and has experience transforming observability capabilities within a large, complex enterprise environment. This role requires strategic roadmap ownership, platform/product leadership, deep monitoring and telemetry expertise, and the ability to influence stakeholders across multiple technology and business teams.

Responsibilities

• Define and execute the enterprise observability strategy, operating model, and multi-year roadmap.
• Build and mature an enterprise-wide observability practice across infrastructure, cloud, applications, and technology services.
• Own observability platforms, including modernization, tool rationalization, lifecycle management, and service improvements.
• Establish enterprise standards for monitoring, logging, metrics, tracing, telemetry, alerting, and service health.
• Manage strategic technology partners, suppliers, contracts, platform investments, and cost optimization.
• Ensure observability platforms and services are scalable, resilient, secure, and continuously improving.
• Lead the development and implementation of operational intelligence and AIOps capabilities.

Qualifications

• 10+ years of experience in infrastructure operations, platform engineering, observability, reliability engineering, SRE, or related technology disciplines.
• 5+ years of experience leading enterprise-scale technology, engineering, platform, or operations teams.
• Demonstrated experience building or significantly maturing an enterprise observability practice within a large-scale organization.
• Strong experience defining and executing multi-year technology/platform roadmaps.
• Demonstrated platform or product ownership experience, including strategy, lifecycle management, modernization, and adoption.
• Deep expertise in monitoring, observability, telemetry, logging, metrics, distributed tracing, alerting, and operational analytics.
• Hands-on experience with OpenTelemetry and modern telemetry architectures.
• Experience modernizing technology stacks, rationalizing tools, and implementing automation and self-service capabilities.

Pay

Compensation: $110,000 to $180,000 annually. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.