Head of Enterprise Monitoring and Observability
Enterprise Technology Position Summary
The Head of Enterprise Monitoring and Observability is responsible for defining and executing the enterprise observability strategy, operating model, and platform roadmap that enable proactive, predictive, and resilient technology operations.
Key Responsibilities
Define and execute the enterprise observability vision, strategy, operating model, and multi-year roadmap.
Establish standards and governance for monitoring, logging, metrics, tracing, telemetry, alerting, and service observability.
Lead the evolution of observability capabilities from reactive monitoring toward proactive, predictive, and automated operations.
Drive enterprise adoption of modern observability practices, frameworks, and engineering standards.
Observability Platform Ownership
Own the strategy, architecture, lifecycle, and operation of enterprise monitoring and observability platforms.
Manage vendor relationships, contracts, platform investments, and cost optimization efforts.
Ensure scalability, availability, resilience, and ongoing enhancement of observability tooling and services.
Monitoring and Telemetry Services
Establish enterprise monitoring and instrumentation standards across infrastructure, cloud, middleware, applications, databases, and digital services.
Improve monitoring coverage, telemetry quality, alert effectiveness, signal quality, and operational visibility.
Drive adoption of distributed tracing, service dependency mapping, and end-to-end transaction monitoring.
Ensure service health and operational data are consistently available across the technology landscape.
Operational Intelligence and AIOps
Lead implementation of operational analytics, event intelligence, anomaly detection, predictive insights, and AIOps capabilities.
Develop dashboards, scorecards, and reporting that provide actionable operational intelligence to technology leadership.
Partner with engineering and operations teams to use observability data for continuous improvement and outage prevention.
Reliability and Incident Enablement
Partner with technology teams to improve detection, response, recovery, and root cause analysis capabilities.
Establish observability practices that improve service reliability, operational resilience, and customer experience.
Drive post-incident learning and identification of automation opportunities.
Provide enterprise visibility into technology health, performance trends, capacity risks, and reliability risks.
Qualifications
10+ years of experience in infrastructure operations, platform engineering, observability, reliability engineering, or related technology disciplines.
5+ years of experience leading enterprise-scale engineering or operational teams.
Deep expertise in observability platforms, monitoring technologies, telemetry pipelines, logging, metrics, distributed tracing, and operational analytics.
Demonstrated experience implementing enterprise monitoring strategies and improving operational reliability at scale.
Strong understanding of cloud platforms, hybrid infrastructure, automation, DevOps practices, and modern operational architectures.
Experience leading organizational transformation and driving adoption of new operational capabilities.
Excellent leadership, communication, stakeholder management, and strategic planning skills.
Success Measures
Increased enterprise monitoring and observability coverage.
Reduced mean time to detect (MTTD) and mean time to resolve (MTTR).
Improved signal quality and reduced alert fatigue.
Increased adoption of observability standards and platform capabilities.
Improved service reliability, operational resilience, and operational efficiency.
Expansion of predictive analytics, automation, and AIOps capabilities across Enterprise Technology.
Salary Range
$110,350.00 - $181,285.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.