Enterprise Monitoring Engineer

Responsibilities

• An Average Day: Ensure the performance, availability, and capacity of IT services, and help provide consistent coverage for the IT Operations Center (ITOC) 24x7x365.
• Design, implement, and maintain robust monitoring solutions to ensure the optimal performance and reliability of our systems, services, organization’s data, and networks.
• Support the ITOC Manager by serving as a deputy during on-call rotations, helping resolve critical incidents and communicating updates to Upper Leadership.
• Develop and perform test strategies, maintain monitoring systems, manage system and network performance, and provide technical support when needed.
• Maintain technical documentation, troubleshooting procedures, and disaster recovery plans.

Qualifications

• Must be a U.S. Citizen.
• Pass federal background investigation and obtain a Public Trust.
• Bachelor’s degree in computer science, Engineering, Information Technology, or a related field, or equivalent experience.
• 3-5 years’ experience within the information technology industry.
• 2-4 years’ experience in enterprise monitoring within the energy sector or similar industries.
• Strong knowledge of IT Service management and the impacts of outages to internal and external services.
• Strong working knowledge of SolarWinds, SPLUNK, or similar platforms to configure and customize monitoring processes.
• Strong proficiency in scripting languages.
• Experience providing leadership support during critical incidents and on-call operations.
• Ability to communicate effectively across technical teams, operations leadership, and executive stakeholders.
• Willingness to work rotating shifts, including nights, weekends, and holidays as needed.

Pay

Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $70,000.00/Yr. - USD $112,000/Yr. Actual compensation will be determined based on several factors permitted by law.

Benefits

AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.