Enterprise Monitoring Analyst

About the company

Veterans Engineering, a wholly owned subsidiary of Aretum, is dedicated to delivering high-impact professional services and mission-focused solutions in support of government customers. Backed by Aretum’s broader capabilities and resources, Veterans Engineering brings specialized expertise, operational discipline, and a strong commitment to service excellence. The organization is focused on supporting critical programs through a skilled workforce, responsive delivery, and a deep understanding of client mission needs.

About the role

The Enterprise Monitoring Analyst supports Veteran Affairs (VA) Event Management by enhancing monitoring and triage processes that safeguard enterprise systems serving our nation’s veterans. In this role, you will operate within the Enterprise Command Center (ECC) Major Incident and Event Management (MIEM) team, collaborating closely with major incident management, monitoring, problem management, and DevOps groups. You will detect, investigate, and escalate issues across enterprise-level applications and technology stacks, contributing to modernization efforts across VA systems. This position requires strong technical expertise, real-time triage capabilities, and the ability to correlate performance data across multiple monitoring platforms. Shift work—including weekends, holidays, or off-hours—may be required.

Responsibilities

• Monitor enterprise applications and technology stacks to identify and triage incidents in real time.
• Collaborate with major incident management, monitoring, problem management, and DevOps teams.
• Correlate and deliver performance data across VA monitoring platforms to support incident response.
• Escalate critical alerts to VA stakeholders using knowledge of workflow systems and multi-environment application processes.
• Serve as a technical SME, working with system, application, and network administrators to refine alert thresholds and reduce false positives.
• Escalate monitoring tool issues to appropriate support teams and contribute to Knowledge Base Article improvements.
• Support enterprise-level triage and incident resolution while gaining experience with VA system infrastructure.
• Participate in shift-based support, including weekends, holidays, and off-hours as needed.

Requirements

• Bachelor’s degree in Computer Science or Engineering and 5+ years of professional experience, or 13+ years of professional experience in lieu of a degree.
• 5+ years of experience in systems administration and operations, including performance monitoring, trend analysis, and alert generation.
• 5+ years of experience in application/platform support, including