Enterprise Monitoring Observability Lead

About the role

CACI is seeking a Senior Enterprise Monitoring Observability Lead for the Global Mission Operations Support (GMOS) contract supporting the Department of State. The position offers a unique opportunity to enhance national security through advanced IT solutions, collaborating with experienced professionals in an innovative environment and guiding a high‑performing team to deliver excellence. The GMOS contract modernizes and maintains applications and infrastructure using an integrated IT Service Management approach.

Minimum clearance required: Secret. Up to 10% local travel may be required.

Responsibilities

• Lead the operations, maintenance, and continuous enhancement of the Department's enterprise monitoring solution across 350+ global facilities, ensuring comprehensive visibility and reliability.
• Direct the design, implementation, and maintenance of enterprise monitoring capabilities, providing program‑level dashboard views and executive reporting for senior management decision‑making.
• Monitor infrastructure system availability, coordinating with DT ENMOC to proactively identify, track, and resolve issues impacting 40,000+ end users across the global enterprise.
• Collect, analyze, and report comprehensive performance and availability metrics across the CA IT environment, aligning with mission objectives and security posture requirements.
• Develop and maintain a comprehensive Capacity Management Plan outlining strategic initiatives to enhance system performance, meet evolving business needs, and address financial impacts.
• Continuously assess monitoring capabilities and recommend enhancements to address emerging technologies, evolving infrastructure requirements, and cybersecurity threats.
• Ensure the enterprise monitoring solution provides comprehensive coverage for all applications, infrastructure components, and databases, including both modernized and legacy systems.
• Provide detailed availability metrics, trending charts, and analytical reports—including uptime percentages, mean downtime, and mean time to recovery—to support informed decision‑making.
• Implement advanced analytics and machine learning algorithms to predict resource needs, identify capacity constraints, and prevent performance degradation before impact occurs.
• Function as a technical expert across multiple project assignments, planning and leading major monitoring initiatives while mentoring team members and supervising technical staff.

Qualifications

• Bachelor's degree plus 8 years of experience in IT operations monitoring, systems analysis, network operations, observability engineering, or performance management (equivalencies considered).
• Active Secret clearance.
• Proven experience with enterprise monitoring and observability platforms (e.g., Splunk, Dynatrace, AppDynamics, Nagios, Prometheus, Grafana).
• Demonstrated expertise in capacity planning, performance analysis, and infrastructure monitoring for large‑scale, geographically distributed environments.
• Strong analytical skills with experience collecting, analyzing, and presenting complex technical metrics to both technical and non‑technical stakeholders.
• Excellent leadership abilities with experience planning and leading technical initiatives, acting as a subject‑matter expert, and supervising monitoring operations teams.
• Desired: Prior experience supporting federal agencies, especially the Department of State.
• Desired: Experience implementing advanced analytics, machine learning, or AI‑driven monitoring solutions for predictive analysis and automated remediation.
• Desired: Knowledge of ITIL frameworks, IT Service Management best practices, and integration with incident management processes.
• Desired: Professional certifications such as ITIL, Certified Observability Professional, or relevant vendor certifications (Splunk, Dynatrace, AWS/Azure monitoring).

Benefits

• Flexible time‑off benefit providing autonomy to balance work and personal life.
• Robust learning resources to support career growth and ambition.
• Comprehensive benefits package including healthcare, wellness, financial, retirement, family support, continuing education, and additional time‑off benefits.
• Competitive compensation aligned with market and contract considerations.

Pay

The proposed salary range for this position is $120,800 – $265,800. Final salary may be influenced by geographic location, Federal Government contract labor categories, relevant prior experience, specific skills and competencies, education, and certifications.