Observability Technical Lead

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier. Key Responsibilities Enterprise Observability Platform Engineering Serve as the senior SME for enterprise observability, defining architectures, standards, integration patterns, and reusable solutionsDesign and optimize observability across cloud, on-prem infrastructure, networks, Kubernetes, containers, applications, APIs, databases, middleware, and enterprise platformsStandardize metrics, logs, traces, events, topology, dashboards, alerting, instrumentation, and service healthProvide technical leadership for LogicMonitor, Splunk, OpenTelemetry, Grafana, Prometheus, Tempo, VictoriaMetrics, Loki, and related technologiesLead OpenTelemetry adoption, including instrumentation, collectors, telemetry pipelines, distributed tracing, context propagation, and vendor-neutral standardsDesign telemetry pipelines that route metrics, logs, and traces across multiple platformsDevelop API-driven and Observability-as-Code capabilities for onboarding, configuration, validation, and lifecycle managementEstablish governance for RBAC, telemetry standards, alerting, retention, integrations, configuration management, and data lifecycleImprove observability coverage, telemetry quality, scalability, reliability, performance, and cost efficiency Observability Automation, AIOps & Reliability Drive automation and self-service through APIs, Infrastructure-as-Code, CI/CD, GitOps, and reusable observability patternIntegrate Edwin AI and AIOps capabilities for anomaly detection, event correlation, root-cause analysis, investigation, and operational intelligenceConnect metrics, logs, traces, events, topology, CMDB, service ownership, and operational context to deliver end-to-end visibilityEstablish reliability standards including SLIs, SLOs, error budgets, monitoring coverage, alert quality, MTTD, and MTTRReduce alert fatigue through intelligent correlation, dynamic thresholds, suppression, automation, and event-management practicesEvaluate eBPF, continuous profiling, Kubernetes observability, dependency mapping, and auto-instrumentationAdvance operations from reactive monitoring toward proactive and predictive operations Global Technical Leadership Collaborate with engineering and operations teams across North America, Europe, and AsiaLead architecture reviews, platform evaluations, workshops, and technical working sessionsInfluence observability strategy and standards across teams without direct authorityMentor engineers and promote observability, SRE, and reliability best practicesEvaluate emerging technologies and recommend adoption based on interoperability, scalability, business value, and costTranslate strategy into standards, reference architectures, and reusable implementation patterns Reasonable schedule flexibility is required to support global collaboration. Required Qualifications Bachelor’s Degree7+ years of experience in observability, monitoring, APM, SRE, DevOps, platform engineering, or related professional experience7+ years of experience designing, implementing, operating, and maintaining enterprise-scale observability platforms using observability-as-code, monitoring-as-code, infrastructure-as-code, GitOps, and CI/CD practice Preferred Qualifications Experience with AWS, Azure, GCP, and large-scale Kubernetes environmentsExperience designing OpenTelemetry Collector architectures and telemetry pipelinesExpertise with Grafana, Tempo, Loki, and Prometheus-compatible platformsExperience with VictoriaMetrics or other large-scale time-series databases.Knowledge of eBPF, continuous profiling, auto-instrumentation, and cloud-native telemetryExperience integrating observability platforms with ServiceNow, ITSM, CMDB, incident management, and automation platformsUnderstanding of SRE practices including SLIs, SLOs, error budgets, and incident managementExperience enabling developer self-service and internal developer platform integrationsKnowledge of RBAC, secrets management, governance, compliance, and telemetry data protection Pay Range The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. Other Compensation This position is entitled to short-term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentivesRetirement BenefitsTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacationDisability: Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending AccountTuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate (opens in new window). The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com (opens in new window). We will make every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 9 September 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice (opens in new window). Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.