Enterprise Monitoring Observability Lead (SME)

Job Category: Information Technology | Full‑time | Minimum Clearance: Secret | Travel: Up to 10% (local)

The Opportunity

CACI is seeking a Subject Matter Expert Enterprise Monitoring Observability Lead for the Global Mission Operations Support (GMOS) contract supporting the Department of State. The role offers a unique opportunity to enhance national security through advanced IT solutions, collaborating with experienced professionals in an innovative environment and guiding a high‑performing team to deliver excellence. The GMOS contract modernizes and maintains applications and infrastructure using an integrated IT Service Management approach.

Responsibilities

• Provide technical and management leadership for enterprise monitoring solution operations across the global CA IT infrastructure, driving strategic observability initiatives.
• Establish enterprise monitoring capability strategy, delivering program‑level dashboard views with near real‑time data visualization and comprehensive trend analysis for executive decision‑making.
• Direct infrastructure system availability monitoring operations, coordinating with DT ENMOC across 350+ global facilities to ensure optimal performance and rapid issue resolution.
• Establish metrics collection, analysis, and reporting strategies aligned with CA mission objectives, organizational goals, and enterprise security posture requirements.
• Develop capacity management plans, defining utilization metrics and forecasting models to support infrastructure expansion planning and budget allocation.
• Continuously assess monitoring capabilities, recommending strategic enhancements to address evolving technology landscapes, emerging cybersecurity threats, and capability gaps.
• Ensure comprehensive coverage for modernized and legacy systems, integrating monitoring solutions with the Ticket Management System.
• Deliver multi‑level dashboards (program, operational, executive) that provide actionable insights for informed decision‑making.
• Establish advanced analytics and machine learning strategies to predict resource needs, identify performance bottlenecks, and prevent service degradation before business impact.
• Provide technical and management leadership on major assignments, setting strategic goals, overseeing financial management, methodology selection, and staffing decisions.

Qualifications

• Bachelor’s degree plus 13 years of experience in IT operations monitoring, systems analysis, observability engineering, performance management, or enterprise monitoring architecture (equivalencies considered).
• Active Secret clearance.
• Expertise in capacity planning, performance analysis, and enterprise infrastructure monitoring for complex ecosystems supporting thousands of users.
• Strong leadership experience directing technical teams, managing project budgets, and making strategic staffing and resource allocation decisions.
• Excellent executive communication and stakeholder‑management skills, able to translate complex technical metrics into business insights for senior leadership.
• Hands‑on experience with Grafana as the central observability and visualization platform, including design and maintenance of dashboards for application, infrastructure, and system performance metrics.
• Experience designing, deploying, and instrumenting one or more of the following tools: Oracle Enterprise Manager, Oracle Cloud Infrastructure Monitoring, AWS CloudWatch, Zabbix, Splunk, CRIBL, Dynatrace, or AppDynamics.

Desired Experience

• Prior experience supporting federal agencies, especially the Department of State.
• Implementation of Grafana with other enterprise tools for advanced observability and data visualization.
• Implementation of advanced analytics, machine learning, or AI‑driven predictive monitoring solutions for proactive capacity management.
• Proven track record managing enterprise monitoring operations.

What You Can Expect

• A culture of integrity where character and innovation are central.
• An environment of trust that values unique contributions and offers flexible time‑off benefits.
• Access to robust learning resources to support continuous growth and career advancement.

Pay Range

The proposed salary range for this position is $120,800 – $265,800, subject to factors such as geographic location, contract labor categories, experience, skills, education, and certifications.

Benefits

CACI offers a competitive mix of benefits designed to support and protect employees and their families, including healthcare, wellness, financial, retirement, family support, continuing education, and time‑off benefits.