Head of Enterprise Application Services

About the Role

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. The Head of Enterprise Application Services is a newly created role, established to provide focused leadership over A&M's enterprise application portfolio, which includes SAP S/4 HANA, Workday, Salesforce (Sales Cloud and Marketing Cloud), Sales Engagement Tools, Expense, Timekeeping, and a growing portfolio of legal, compliance, and risk-tech platforms.

Responsibilities

• Own the design, build, run, and continuous evolution of A&M's enterprise application portfolio, ensuring platform reliability, integration coherence, and strategic alignment with firm growth.
• Hold third-party vendors and System Integration (SI) partners accountable through governance, performance metrics, and escalation protocols.
• Lead vertical application domains (Finance Tech, People Tech, Legal Tech, Compliance & Risk Tech, CRM Tech, Business Unit Tech) and horizontal capabilities (Integration & APIs, Custom Development & Low-Code, Engagement & Workflow).
• Maintain a "configure-not-customize" mindset and enforce architecture standards across the portfolio.
• Federate business unit-dedicated technology to platform standards while respecting BU autonomy.
• Manage the application portfolio's total cost of ownership, license optimization, and contract lifecycle for SaaS and SI partners.
• Build and develop a leadership team of direct reports across vertical and horizontal domains.
• Partner with C-suite stakeholders (CFO, Chief People Officer, General Counsel, etc.) to translate requirements into platform direction.
• Drive DevSecOps maturity, secure delivery practices, and production handoff discipline.

Qualifications

Required

• Experience running a multi-domain enterprise application portfolio (ERP, HRIS, CRM, legal/risk, and engagement platforms) as a single accountable leader.
• Proven track record working with global Managed Service and System Integrators, including scope-setting, governance, and escalation.
• Strong architecture instincts with a "configure-not-customize" default mindset and experience resisting SI customization pressure.
• Experience building and developing a leadership layer of seven or more direct reports across vertical and horizontal domains.
• DevSecOps maturity with modern, secure delivery practices across the application estate.
• Executive presence and comfort representing the application platform to the C-suite, including strategy, investment, and trade-off discussions.

Preferred

• Experience in professional services firms (PSF), including engagement-driven systems (time tracking, billing) and understanding of partner-led firm dynamics.
• SAP S/4 HANA modernization experience at scale, ideally with a global managed-service partner.
• Operational experience with Salesforce (Sales Cloud and Marketing Cloud) at scale, including configuration vs. customization debates.
• Workday HCM and Talent operational experience, including post-implementation roadmap management.
• Experience standing up development shops using SDLC frameworks and security best practices.
• Experience building application services delivery capability in a Global Capability Center (e.g., India).

Benefits

• Healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages.
• 401(k)-retirement savings plan with annual discretionary employer contribution.
• Paid time off: vacation (varies by tenure/role), personal days, 72 hours of sick time, 10 federal holidays, 1 floating holiday, and parental leave.
• Robust performance development process with continuous learning, training, and career advancement opportunities.
• Discretionary bonus program based on individual and firm performance.

Pay

The salary range is $230,000–$270,000 annually, dependent on education, experience, skills, and geography.

Key Relationships

Reports to: Chief Administrative Officer

Peers: Chief Information Officer, Chief Security Officer, Chief AI Officer

Primary internal stakeholders: CFO, Controller, Chief People Officer, HR leadership, General Counsel, Chief Compliance Officer, Chief Risk Officer, Chief Growth/Pursuit leadership, BU Growth leaders, BU practice leaders, CPMO, Technology Portfolio Leader, and Executive Committee members.

Organization scope: Approximately 60+ named application platforms; team size scales with the role over the first 24 months.