Head of Enterprise Application Services

About the role

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. The Head of Enterprise Application Services is a newly created role, established to provide focused leadership over A&M's enterprise application portfolio, which includes SAP S/4 HANA, Workday, Salesforce (Sales Cloud and Marketing Cloud), Sales Engagement Tools, Expense, Timekeeping, and a growing portfolio of legal, compliance, and risk-tech platforms.

Responsibilities

• Own the design, build, run, and continuous evolution of A&M's enterprise application portfolio, ensuring platform reliability, integration coherence, and strategic alignment with firm growth.
• Hold third-party vendors and System Integration (SI) partners accountable through performance metrics, governance, and escalation protocols.
• Lead vertical application domains (Finance Tech, People Tech, Legal Tech, Compliance & Risk Tech, CRM Tech, Business Unit Tech) and horizontal capabilities (Integration & APIs, Custom Development & Low-Code, Engagement & Workflow).
• Enforce architecture standards, including a "configure-not-customize" mindset, and manage portfolio-wide standards.
• Federate business unit (BU)-dedicated technology to platform standards while respecting BU autonomy.
• Own the application portfolio's total cost of ownership, license optimization, and contract lifecycle for SaaS and SI partners.
• Build and develop a leadership team of direct reports across vertical and horizontal domains.
• Partner with C-suite stakeholders (CFO, Chief People Officer, General Counsel, Chief Compliance Officer, etc.) to translate requirements into platform direction.
• Drive DevSecOps maturity, including modern delivery practices for build, test, and deployment.

Qualifications

Required

• Multi-platform ownership at scale: Experience running a multi-domain enterprise application portfolio (ERP, HRIS, CRM, legal/risk, and engagement platforms) as a single accountable leader.
• SI partnership discipline: Experience holding global Managed Service and System Integrators accountable through major programs, including scope-setting, governance, and escalation.
• Architecture instincts: A "configure-not-customize" mindset with a track record of resisting SI customization pressure.
• Domain leadership: Experience building and developing a leadership layer of seven or more direct reports across vertical and horizontal domains.
• DevSecOps maturity: Modern and secure delivery practices across the application estate, including build, test, deploy-to-staging, and production handoff discipline.
• Executive presence: Comfortable representing the application platform to the C-suite, with experience in strategy, investment, and trade-off discussions.

Preferred

• Professional services firm (PSF) experience: Understanding of the economics, decision rhythms, and stakeholder dynamics of a partner-led firm, including engagement-driven systems (time tracking, billing).
• SAP modernization experience: Experience with SAP S/4 HANA programs at scale, ideally with a global managed-service partner.
• Salesforce maturity: Experience operating Sales Cloud and Marketing Cloud in production at scale, with expertise in configuration vs. customization.
• Workday operational depth: Experience running Workday HCM and Talent in production, including post-implementation roadmaps.
• DevOps & Governance: Experience standing up development shops using SDLC frameworks and security best practices.
• Global Capability Center experience: Experience building application services delivery capability in India or equivalent locations, with senior in-region leadership.

Key Relationships

• Reports to: Chief Administrative Officer
• Peer pillar leaders: Chief Information Officer (Infrastructure & Operations), Chief Security Officer, Chief AI Officer
• Primary internal stakeholders: CFO, Controller, Chief People Officer, HR leadership, General Counsel, Chief Compliance Officer, Chief Risk Officer, Chief Growth/Pursuit leadership, BU Growth leaders, BU practice leaders, CPMO, Technology Portfolio Leader, Executive Committee members (for major program reviews)

Organization scope: Approximately 60+ named application platforms; team size scales with the role over the first 24 months.

Benefits

• Healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages.
• 401(k)-retirement savings plan with annual discretionary contribution from Alvarez & Marsal (eligibility requirements apply).
• Paid time off: Vacation, personal days, 72 hours of sick time (prorated for part-time), 10 federal holidays, 1 floating holiday, and parental leave (amount varies based on tenure and role type).
• Robust performance development process promoting continuous learning and career advancement.
• Top-notch training and on-the-job learning opportunities.

Pay

The salary range is $230,000–$270,000 annually, dependent on education, experience, skills, and geography. A&M also offers a discretionary bonus program based on individual and firm performance.