Head of Content Operations, VP I - State Street Investment Management

Responsibilities

• Maintain and apply content governance standards, including workflows, approval requirements, and documentation
• Embed compliance and risk controls into content workflows, templates, and systems to reduce rework and risk
• Partner with Legal and Compliance teams to improve review efficiency while maintaining required controls
• Own content workflows from intake and prioritization through creation, review, approval, publishing, updates, and archiving
• Standardize processes across content types and channels to improve consistency, speed, and transparency
• Track content demand, timelines, dependencies and capacity across teams and regions
• Identify bottlenecks and implement practical process improvements
• Support high-volume content delivery across web, insights, campaigns, and client communications
• Manage editorial calendars and production schedules in partnership with content and marketing teams
• Ensure always-on content remains accurate, compliant, and up to date
• Cook with external agencies or vendors as needed
• Partner with platform owners and marketing teams to ensure workflows, templates, DAM, and publishing practices support scalable, compliant, optimal content delivery
• Act as the content operations point of contact for Digital Asset Management (DAM) standards, metadata expectations, and lifecycle practices
• Collaborate with cross-functional teams to improve and align workflows across AEM, Workfront, and Smartsheet, supporting intake, tracking, review, and delivery processes
• Support the design and consistent application of taxonomy, metadata, naming conventions, and publishing standards to improve content findability, reuse, and governance
• Use data and feedback to inform workflow, tooling, and process improvements
• Stay current on content operations best practices and emerging capabilities, including automation and AI-enabled workflow support

Requirements

• 7–10 years of experience in content operations, marketing operations, or digital content management
• Experience working in regulated environments, ideally financial services or asset management
• Hands-on experience with enterprise CMS and DAM platforms (e.g., Adobe Experience Manager)
• Strong understanding of content governance, review processes, and compliance considerations
• Experience supporting workflow modernization or content operations improvement initiatives, especially through the use of automation and/or AI
• Knowledge of taxonomy, metadata, and content lifecycle management
• Familiarity with tools such as Workfront and Smartsheet for project intake, tracking, and workflow management
• Exposure to automation or AI-enabled content workflows
• Strong organizational skills and ability to manage multiple workstreams in a matrixed environment
• Familiarity with content UX best practices

Qualifications

• Salary Range: $110,000 - $188,750 Annual
• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
• For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Benefits

• Retirement savings plan (401K) with company match
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• Access to our Employee Assistance Program
• Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
• Eligibility for certain tax advantaged savings plans

Schedule

Full-time

Pay

$110,000 - $188,750 Annual

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.