Head of Brakewise
About the role
The Head of Brakewise serves as the operational owner of the Brakewise business, responsible for turning a great product into a scalable and successful SaaS platform. This role sits at the intersection of customers, product, sales, marketing, and operations.
Key Responsibilities
Lead the day-to-day operational success of the Brakewise business
Develop and execute growth plans that drive customer adoption and recurring revenue
Establish key performance indicators and operating metrics to measure business performance
Build and improve business processes that support scale and operational efficiency
Identify and evaluate new market opportunities, partnerships, and growth initiatives
Collaborate with ATI leadership on planning, forecasting, and business priorities
Drive adoption and expansion across customer segments and distribution channels
Serve as the voice of the customer within ATI and help ensure that product innovation remains closely aligned with market needs
Lead the execution of Brakewise's growth strategy, ensuring successful customer onboarding, adoption, retention, and expansion while establishing scalable operating processes that support long-term success
Oversee customer-facing functions and partner closely with sales leadership to optimize market penetration, customer outcomes, and recurring revenue growth
Requirements
5+ years of experience in SaaS, automotive technology, automotive services, customer success, product management, business operations, or related fields
Demonstrated ability to drive execution in a fast-paced environment and successfully bring products, services, or programs to market
Experience working directly with customers to understand needs, solve problems, and improve outcomes
Strong business acumen with an understanding of SaaS growth, customer adoption, retention, and recurring revenue models
Excellent communication, organization, and relationship-building skills
Highly analytical with strong problem-solving and decision-making capabilities
Comfortable working cross-functionally with engineering, product, sales, marketing, and operations teams
Self-starter mentality with a willingness to roll up your sleeves and build processes from the ground up
Preferred Experience
Leveraging, launching, scaling, or supporting a SaaS product or technology platform
Experience in automotive technology, automotive services, dealerships, fleets, aftermarket services, or related industries
Background in customer success, product management, business operations, implementation, or go-to-market strategy
Startup, early-stage company, or high-growth business experience
Experience managing projects, programs, or small teams