HDO Team Lead

About the role

Location: Kent, WA | Department: Warehouse Operations (Home Delivery) | Job Type: Full-time

The Warehouse Team Lead - HDO is a pivotal frontline leadership role responsible for assisting the supervisor in managing and overseeing all functions within the Home Delivery Operations department. This includes ensuring safe, efficient, and productive workflows across inbound receiving, deluxing (inspection/assembly), picking, and outbound loading for customer deliveries. As a working lead, you will actively participate in warehouse functions while driving team performance, quality, and culture. This role is essential for protecting the customer experience by ensuring items are handled with care and delivered perfectly.

Responsibilities

• Team Leadership & People Management: Supervision & Workflow – oversee the team (typically 6‑15 associates), coordinate workloads, provide direct support to meet production targets and KPIs; delegate and assign tasks based on workload and supervisor direction.
• Expectations & Accountability – set clear goals and expectations aligned with organizational objectives.
• Feedback & Recognition – provide regular constructive feedback and recognize team achievements.
• Coaching & Training – work directly in a process path while coaching, training, and answering questions for associates.
• Communication & Conflict Resolution – promote an environment of open communication and proactively resolve conflicts to reduce miscommunication and maintain a positive culture.
• Safety & Compliance – conduct pre‑shift briefs, lead daily stretches, and ensure team adherence to all SOPs and safety protocols.
• Escalation – act as the first point of escalation for operational issues, assisting in problem resolution.
• Home Delivery Operational Oversight – Performance Tracking: track, manage, and speak to a complex set of key performance indicators, specifically focusing on Deluxing Metrics to ensure operational excellence.
• Deluxing & Quality – oversee all aspects of deluxing operations: unboxing, inspecting, assembling (simple/complex) using power and hand tools, cleaning, and re‑packaging/blanket wrapping products to ensure items meet quality standards for customer delivery; evaluate damages and perform touch‑up or minor furniture repair.
• Inbound/Outbound Flow – manage inbound trailer processing (FTL/LTL), ensuring unloading tasks are completed on time and efficiently to meet established service level timelines; supervise and assist with unloading, picking, staging, and final‑mile loading of delivery vehicles.
• Inventory & Auditing – conduct regular cycle counts (3 times weekly or weekly) and inventory scrubs; audit staged outbound routes for accuracy, damages, incompleteness, or potential cube‑outs.
• Driver Returns – manage and process