Team Lead HDO

About the role

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

Responsibilities

• Assist your supervisor with managing and overseeing all functions of the warehouse, and ensuring smooth operations of all activities.
• Lead the department and ensure the functions are used correctly.
• Delegate and assign work to keep a 100% fill rate.
• Help manage the inventory and conduct necessary training within the department.
• Ensure the proper use and accountability of tools.
• Be responsible for answering email and verbal questions in a timely manner.
• Keep product moving and oversee the cleanliness of the department. This includes daily trash compacting.
• Additional responsibilities as assigned.

Requirements

• Working understanding of the WMS system.
• Leadership and motivational skills, and the ability to make decisions with little to no guidance based on policies or common sense.
• This is a floor position, and will involve physically moving/processing products in addition to leading a team of warehouse associates.
• Must be comfortable repeatedly lifting up to 75 pounds unassisted and maneuvering product 150+ pounds unassisted or via team lift.
• Experienced in more than one department. Work areas include: receiving, inventory control, pick, pack, ship and return of product.
• Experience with composing and replying to emails.
• Power Equipment experience – Must be able to operate or willing to be trained on Powered Industrial Truck Operations (PITO).
• Experience with creating and updating systems such as trouble tickets.
• 2+ years working experience.
• Must have excellent attendance.
• Understanding of High Jump is a plus.
• Able to read and comprehend English to ensure your safety and the safety of those working around you.