HCS Service Coordinator

About the role

Under direction of the Waiver Program Manager and within federal, state, and local guidelines, performs routine work meeting the needs of individuals with developmental disabilities. Work involves assessing and determining individual needs, developing, and monitoring of Person Directed Plans, and connecting individuals with services and supports. The Service Coordinator will provide Service Coordination to individuals with Intellectual and Developmental Disabilities (IDD).

Responsibilities

• Completes Service Coordination Assessments on all individuals as regulated by the TAC and Center procedures, document Service Coordination Level of Need in the Person Directed Plan (PDP) and maintain level of contact with individual as assessed.
• Completes DADS Form 8647 on all clients and annually thereafter.
• Develops and revises the PDP for each individual in a timely manner, as required by the TAC and Center procedures.
• Holds initial and annual PDP meetings and develops those PDP’s. Revises the PDP throughout the plan year when changes occur.
• Maintains positive relationships with individuals, family members, service providers, Center employees, other agencies and the community.
• Returns phone calls and e-mails in a timely manner. Follows up with individuals and/or issues in a timely manner.
• Completes all required documentation as required and in accordance with Center policies and procedures, DADS contract, Medicaid requirements, the TAC and the Service Coordination TAC.
• Completes program specific PDP’s and forms. Completes progress notes within three business days.
• Responds to crisis intervention with minimal supervision. Responds to individual crisis situations when they arise, ensuring the health and safety of the client, and making appropriate reports to entities within the Center’s designated timeframes.
• Provides back-up to other service coordinators during absences or vacancies.
• Carries a varied, temporary, caseload during program vacancies as requested.
• Provide on-going service coordination and serve as a liaison between individuals, families, and service providers.
• Meets with clients on at least a monthly basis, or more frequently, if necessary, to provide ongoing monitoring and assistance to the client and family.
• Make referrals for consumers as needed in accordance with service plan and consumer needs.
• Completes referrals within two weeks of the need, service, and/or support being identified.
• Works both independently and as part of a team. Independently schedules and makes client contacts.
• Participates as a member of the clients Service Planning Team.
• Documentation & Compliance Required monthly documentation of face-to-face contacts with additional collateral contacts based on caseload assignment.
• Documentation of face-to-face monthly contacts and 3 additional collateral contacts for all Medicaid clients.
• Documentation of at least 3 attempts to contact a client if a monthly face-to-face visit does not occur, with at least one of the attempted contacts before the 15th of the month.
• Complete waiver program enrollments. Completes assigned HCS/TXHML enrollments in the designated timeframes as regulated by HHSC.
• Performs additional duties as deemed necessary by department supervisor within designated timeframes.
• Completes additional duties as assigned.

Qualifications

• Education, Training, And Experience: Bachelor’s degree from an accredited college or university, or; high school diploma with at least two years of direct paid or unpaid experience with the IDD population. LIDDA or Service Coordination experience is preferred.
• Knowledge, Skills, And Abilities: Knowledge of rehabilitation programs for individuals with developmental disabilities. Skill in the operation of computers and in applicable computer software. Ability to collect and analyze data, to design therapeutic programs, to prepare and maintain records, and to communicate effectively. Ability to independently manage time and schedule meetings, with strong organizational skills. Ability to display regular and reliable (in-person, if required) attendance. Understanding and practice of Trauma Informed Care principles.