HCM Implementation Specialist

About the role

The HCM Implementation Specialist at GTM is responsible for leading new client implementations onto GTM's isolved Human Capital Management (HCM) platform. This role involves managing the implementation process from project kickoff through go-live and stabilization, ensuring a seamless transition across payroll and related HCM modules.

Responsibilities

• Manage multiple client implementation projects from kickoff through successful go-live.
• Develop implementation timelines, monitor milestones, and provide regular project status updates.
• Lead discovery meetings to understand client payroll, HR, onboarding, benefits, timekeeping, and general ledger processes.
• Configure client environments within the isolved platform based on business requirements.
• Load and validate payroll, employee, tax, deduction, benefit, timekeeping, and general ledger data.
• Configure and test Payroll, Electronic Onboarding, Time & Labor Management, Benefits Administration, Employee Self Service, and General Ledger functionality.
• Validate earnings, deductions, accruals, eligibility rules, schedules, templates, reports, and exports.
• Deliver client training through individual and group sessions.
• Troubleshoot implementation issues and resolve data or configuration discrepancies.
• Research technical issues using system documentation, knowledge bases, and release notes.
• Provide post-go-live stabilization and ongoing implementation support.
• Partner with internal teams to ensure successful client transitions and exceptional customer experiences.
• Identify opportunities to enhance client utilization of additional HCM modules and functionality.

Requirements

• Associate degree in Business, Information Technology, or a related field.
• 2-3 years of HCM implementation experience.
• 1-2+ years of experience working with the isolved platform.
• Experience implementing payroll and related HCM modules.
• Strong project management and organizational skills.
• Excellent customer service and communication skills.
• Strong analytical and troubleshooting abilities.
• Able to manage multiple priorities and deadlines simultaneously.

Qualifications

• Required qualifications include:
• Associate degree in Business, Information Technology, or a related field.
• 2-3 years of HCM implementation experience.
• 1-2+ years of experience working with the isolved platform.
• Experience implementing: Payroll, Electronic Onboarding, Time & Labor Management, Benefits Administration, Employee Self Service, General Ledger integration.
• Experience with ACA, COBRA, benefits eligibility, and payroll compliance.
• Advanced Microsoft Excel skills including formulas, lookups, data validation, and reconciliation.

Preferred Qualifications

• Human Resources and payroll experience.
• Experience implementing: Payroll, Electronic Onboarding, Time & Labor Management, Benefits Administration, Employee Self Service, General Ledger integration.
• Experience with ACA, COBRA, benefits eligibility, and payroll compliance.
• Advanced Microsoft Excel skills including formulas, lookups, data validation, and reconciliation.

What You'll Bring

• Prior experience working with the isolved HCM platform.
• Thrives in a client-facing environment.
• Enjoys solving technical challenges.
• Exceptional attention to detail and accuracy.
• Can balance multiple implementation projects simultaneously.
• Works collaboratively across departments.
• Communicates clearly with both technical and non-technical users.
• Takes ownership and follows projects through to successful completion.

Location

We are seeking an onsite team member in the Albany, NY area whenever possible. For exceptional candidates, we are open to remote employment for individuals residing in AZ, FL, GA, ID, IL, MA, MD, MN, MO, NC, OH, PA, SC, TX, VA, WY or other locations within New York State (outside of New York City).