Hawaii-Coordinator- Golf and Tour Operations (Japanese-English Bilingual)

Tachibana Enterprises, LLC (TE) is a market leader in golf tours in Hawaii, known for excellence in customer service and innovation. The company offers a diverse array of services and merchandise designed to enhance travelers' experiences in Hawaii.

About the role

The Operations department is responsible for golf and tour reservations. This role coordinates and processes reservations, communicates with drivers, and ensures smooth operations.

Responsibilities

• Correspond with customer and supplier inquiries, and finalize reservations and booking information.
• Communicate with the team, vendors, and other stakeholders to ensure smooth operations.
• Assign vehicles and ensure all movements run smoothly; update drivers as necessary.
• Assist drivers and farm-out companies with golf equipment rental.
• Perform special projects and other miscellaneous duties as assigned by management.

Time allocation: 70% reservations and booking, 20% communication with drivers, 10% golf equipment.

Requirements

• High school diploma or equivalent combination of education and experience.
• More than 1 year of experience in the travel industry or equivalent skills.
• Ability to speak, read, and write in English.
• Knowledge of the tour industry, tour movements, and arrangements.
• Understanding of Japanese culture and etiquette.
• Working knowledge of basic computer systems, Microsoft Office, email, and standard office equipment.
• Ability to plan, organize, and assign the activities of drivers.
• Accurate math skills, including the use of a 10-key calculator to compute rates, ratios, and percentages.

Working Conditions

• Normal business hours: 7:00 am to 4:00 pm, Sunday – Saturday, including holidays, as needed.
• Regular attendance is required; may be asked to work after normal business hours and/or on weekends.
• Work environment: Air-conditioned office and/or remote workplace. May be required to report to the Tachibana Enterprises office 4 times per week or as needed.
• Subject to varying weather conditions, including noise, pollution, dust, fumes, and vehicle exhaust.

Equipment Used

• General office equipment: phones, fax, copier, personal computer, scanner, etc.
• Software: Windows operating system, MS Office.

Physical and Mental Demands

• Constant: Sitting, visual tasks, hearing, multitasking, resolving concerns in a timely manner.
• Occasional: Pushing, pulling, lifting and carrying less than 25 pounds; standing, walking, crouching, forward reaching, side bending, overhead reach, grasping, handling, finger dexterity, and eye-hand-foot coordination.
• Seldom: Running, stair climbing, bending, squatting, kneeling, stooping, climbing.
• Not Applicable: Crawling, twisting.

Communication Demands

• Constant: Written communication to co-workers, customers, and vendors; talking on the telephone; reading.
• Frequent: Talking to co-workers, customers, and vendors; written or verbal requests; training/giving verbal instructions; receiving verbal and written instructions; writing/composing written language.
• Seldom: Visiting/working at different worksites.
• Not Applicable: Supervising others.

Pay

$17.00 to $22.50 hourly.