Hawaii Sales Coordinator

Job Purpose/Objective

The Hawaii Sales Coordinator will lead our sales initiatives across the tours, transportation, entertainment, food and beverage, and hospitality sectors throughout the State of Hawaii, with a focus on inter-island sales. This role will focus on cultivating strategic relationships, driving revenue growth, and enhancing overall customer satisfaction. The Hawaii Sales Coordinator will collaborate with various teams to ensure a positive customer experience while effectively promoting our diverse offerings. This position requires an individual who is willing to travel extensively.

Essential Job Functions

• Strategic Relationship Development: Cultivate and maintain strong relationships with key industry clients, partners, and Identify and target potential clients and markets to expand the customer base.
• Revenue Growth Initiatives: Develop and implement strategies to achieve sales targets and drive revenue growth across all Collaborate with marketing teams to effectively promote products and services.
• Customer Experience Enhancement: Work with various internal teams to ensure a seamless customer experience from initial engagement to service Gather and analyze customer feedback to pinpoint areas for improvement.
• Sales Training and Support: Create and deliver training sessions on product knowledge and sales techniques for Activity Desk and Concierge Provide ongoing support and resources to enhance the confidence and effectiveness of desk personnel in selling offerings.
• Sales Planning and Reporting: Develop comprehensive sales action plans targeting activity and concierge Track sales performance, product delivery metrics, and competitive intelligence while providing regular reports to management.
• Market Analysis: Monitor industry trends, competitor activities, and market dynamics to inform sales Utilize market insights to adapt sales tactics and product offerings accordingly.
• Exceptional Service Delivery: Ensure high customer service standards in all Address client concerns or issues promptly and effectively to foster long-term relationships.
• Client Acquisition and Management: Proactively seek new business opportunities and nurture existing client relationships within assigned Conduct presentations and product demonstrations tailored to client needs.
• Brand Representation: Serve as a brand ambassador at industry events, trade shows, and networking functions to elevate the company's Stay updated on industry innovations and changing consumer preferences to inform sales tactics.

Essential Skills

• Proficiency using computers and various software packages, especially Outlook, Word, and Accurate typing
• Communicates well verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, and has good listening
• Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, is always available for customers, follows procedures to solve customer problems, understands company products and services, and maintains a pleasant and professional
• Mets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality
• Understands duties and responsibilities, has necessary job knowledge and technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical
• Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, and provides guidance and assistance to improve
• Keeps information organized, confidential, and accessible, maintains a clean/functional workspace, works systematically/efficiently, and manages time
• Promotes mutual respect, keeps the workplace clean and safe, supports safety

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field. A Master’s degree or MBA is preferred.
• A minimum of 2-5 years’ experience in the tour and transportation, entertainment, food and beverage sectors, preferably in
• Valid driver's license and access to an adequately insured
• Demonstrated ability to lead, mentor, and motivate a sales team to achieve
• Excellent organizational skills with the ability to prioritize tasks and manage time
• Experience with managing multiple accounts and sales cycles
• Experience in developing and executing sales strategies and action
• Strong network within the tourism industry and the ability to establish and maintain effective
• Excellent interpersonal skills with a customer-centric
• Ability to analyze market data and sales metrics to inform decision-making and
• Familiarity with CRM systems and sales reporting
• Exceptional verbal and written communication skills, with the ability to present ideas clearly and
• Proficiency in creating and delivering impactful presentations to diverse