Golf and Tour Operations Coordinator (Japanese-English Bilingual)

Tachibana Enterprises, LLC (TE) has a distinguished history of excellence as a market leader in golf tours in Hawaii. The company built its strength on customer service and innovation to develop a diverse array of services and merchandise, all designed to help travelers get the most out of their stay in Paradise.

Responsibilities

• Reservations and Booking (70%): Correspond with customer and supplier inquiries, and finalize reservations and booking information. Communicate with the team, vendors, and any other stakeholders.
• Communication with Drivers (20%): Assign vehicles and ensure all movements run smoothly. Communicate with drivers to update movements when necessary.
• Golf Equipment (10%): Assist drivers and farm-out companies with golf equipment rental.
• Perform special projects and other miscellaneous duties as assigned by management.

Requirements

Education and Experience

• High school diploma; or equivalent combination of education and experience.
• More than 1 year of experience in the travel industry or equivalent skills.

Skills and Knowledge

• Ability to speak, read, and write in English.
• Knowledge of the tour industry, tour movements, and arrangements; understanding of Japanese culture and etiquette.
• Working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.
• Ability to plan, organize, and assign the activities of drivers.
• Accurate math skills including usage of 10-key calculator, to compute rates, ratios, and percentages.

Working Conditions

Working Hours

Normal business hours: 10:00 am to 6:00 pm, Sunday – Saturday, including holidays, as needed. Regular attendance is required; you may be required to work after normal business hours and/or on weekends.

Working Environment

Air-conditioned office and/or remote workplace. Work can be performed remotely but may be required to report to the Tachibana Enterprises office 4 times per week or as required. Subject to varying weather conditions, up to and including noise, pollution, dust, fumes, and vehicle exhaust.

Equipment Used

General office equipment including phones, fax, copier, personal computer, scanner, etc. Software includes Windows operating system and MS Office.

Physical and Mental Demands

• Able to multitask and resolve concerns and issues in a timely manner.
• Constant: sitting, visual, hearing.
• Occasional: pushing, pulling, lifting and carrying less than 25 pounds; standing, walking, crouching, forward reaching, side bending, overhead reach, grasping, handling, finger dexterity, and eye-hand-foot coordination.
• Seldom: running, stair climbing, bending, squatting, kneeling, stooping, climbing.
• Not Applicable: crawling, twisting.

Communication Demands

• Constant: written communication to co-workers, customers, outside trade persons/vendors, talking on the telephone, reading.
• Frequent: talking to co-workers, customers, outside trade persons/vendors, written or verbal requests of co-workers and vendors, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language.
• Seldom: visiting/working at different worksites.
• Not Applicable: supervising others.

Pay

$17.00 to $22.50 hourly.

Schedule

10:00 am – 6:00 pm, Sunday through Saturday, including holidays as needed; occasional overtime and weekend work required.