Harley-Davidson Service Manager

Responsibilities

- Lead and manage all operations of the Service Department. - Ensure exceptional customer satisfaction and service quality. - Develop and mentor service team members to meet performance goals. - Monitor department profitability and performance metrics. - Collaborate with Parts and Sales Departments to optimize workflow and customer experience.

Qualifications

- High school diploma or equivalent required; associate’s or bachelor’s degree preferred. - Minimum 5 years of experience in motorcycle, automotive, or powersports service management. - Comprehensive knowledge of Harley-Davidson motorcycles, service processes, and manufacturer systems. - Proven leadership and team management skills with a focus on motivation and accountability. - Strong customer service orientation and problem-solving abilities. - Excellent communication, organizational, and time management skills. - Proficiency in dealership management software (Talon preferred) and Microsoft Office. - Ability to read and interpret service manuals, technical bulletins, and warranty policies. - Valid driver’s license and motorcycle endorsement required.

Compensation & Benefits

- Competitive base salary plus performance bonuses - Medical, Dental, and Vision Insurance - LegalShield Coverage - Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance - 401(k) with Employer Match - Paid Sick Leave, Vacation, and Holidays - Employee discounts on Harley-Davidson motorcycles, parts, and apparel - Ongoing Harley-Davidson leadership and service management training

Requirements

ADA Essential Duties
- Ability to stand, walk, and move around the dealership and service area for extended periods.
- Ability to lift and carry up to 50 pounds occasionally.
- Ability to push, pull, and maneuver motorcycles safely (with assistance).
- Ability to communicate clearly in person, by phone, and electronically.
- Maintain regular and predictable attendance.