Service Manager

About the role

At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Responsibilities

• Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion of fabrication projects, repair and field service jobs
• Organizes the shop to accomplish operational goals and advises Service Manager on staff requirements
• Monitors progress of projects and confers with the Service Manager to ensure that projects are progressing according to schedule and within budget, placing particular emphasis on the efficient use of man-hours
• Monitors Service Department to ensure compliance with customers' requirements
• Works with the Safety Coordinators to ensure that the shop operates according to company safety policies, both in the shop and in the field
• Works closely with the Service Manager and VP Operations to develop and accomplish long-range operating and service sales growth goals
• Performs repairs on centrifugal, gear, diaphragm, reciprocating, and progressive cavity pumps as well as other related rotating equipment, motors, and engines in the shop and/or in the field
• Troubleshoots rotating equipment problems
• Continually improves and develops standards for the Service Department
• Administers safety, technical, and process training as required for department
• Organizes shop to accomplish operational goals and advises VP Operations on staff requirements
• Works with Sales Professionals to prepare technical proposals and support customer needs
• Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field
• Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals
• Hands on working manager

Qualifications

• Extensive (7–10 years minimum) experience in pump and/or other rotating equipment
• Employee management experience
• Ability to motivate team and accomplish goals

Additional Information

Pay Range: $50–$55 per hour

Physical Demand: Must be able to lift up to 50 lbs unassisted

Working Conditions: Shop environment

Shift Time/Overtime: Must be able to work overtime as necessary

Travel: Travel to client sites. Must have clear driving record according to company guidelines

Education: High School Diploma required

Location: USA: NV: Sparks