Service Manager

About the role

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. We're seeking a Service Manager to join our operations team at Convene 311 W Monroe. The Service Manager will report directly to the General Manager.

Responsibilities

• Ensure the success of all programs, while maintaining a profitable operation and high-quality products and service levels
• Share ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high
• Supervise and set up the culinary service in a quick and efficient manner to participants and ensure that it follows The Program Execution Order
• Supervise the service team and support staff, including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and the service team
• Keep the culinary informed of accurate counts
• Review menu/service with production and culinary teams
• Enforce all rules and regulations, and ability to carry out all safety and emergency programs
• Monitor all beverage consumption
• Follow all health and safety regulations and ensure the sanitation and cleanliness of service areas

Qualifications

• Minimum of 2 or more years of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the site
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Flexible and long hours sometimes required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Stand, sit, or walk for an extended period of time

Pay

Base Salary: $70,000 - $78,000. This role is also eligible for Convene's annual incentive performance bonus plan.

Benefits

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits
• Time Off & Balance: Generous PTO, your birthday off, paid parental leave, and a year-end holiday closure to recharge
• Financial Growth: 401K with company match and support for education, courses, and certifications
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do