Hardware & Systems Management Technician

The Mission

At Grubbrr, we build world-class kiosk software, but great software depends on reliable, scalable hardware. As our Hardware & Systems Management Technician, you will own the creation, automation, and lifecycle management of standardized system environments powering our kiosk deployments. Your mission is simple: ensure every kiosk we ship is stable, remotely accessible, and deployment-ready in minutes, not hours.

This role sits at the intersection of hardware operations, systems engineering, and software deployment, and offers a growth path toward DevOps or Systems Engineering for candidates who enjoy automation and infrastructure ownership. Your work directly impacts deployment speed, field reliability, and customer experience. You will help enable scalable kiosk rollouts while reducing operational friction across engineering, support, and implementation teams.

Key Responsibilities

• Remote Management Architecture
  • Configure BIOS/UEFI settings and Out-of-Band Management tools (e.g., Intel vPro/AMT)
  • Deploy and maintain Remote Monitoring & Management (RMM) solutions
  • Ensure full remote visibility, monitoring, and recoverability across deployed kiosks
• Image Lifecycle Management
  • Create, test, and maintain standardized "Golden Images" across multiple hardware platforms
  • Support Windows, Linux, and/or Android environments
  • Manage image versioning, updates, and deployment reliability
• Automated Provisioning
  • Develop automation scripts using PowerShell, Bash, or Python
  • Reduce manual configuration through repeatable provisioning workflows
  • Improve deployment speed, accuracy, and scalability
• Hardware Validation
  • Perform burn-in testing and validation of new hardware platforms
  • Verify compatibility with Grubbrr software and device management systems
  • Troubleshoot hardware/software integration issues
• Documentation & Operational Excellence
  • Maintain detailed documentation for configurations, imaging standards, and setup procedures
  • Define repeatable "out-of-box" deployment processes
  • Support occasional after-hours troubleshooting when required

Technical Toolkit

• Operating Systems: Windows IoT/Pro, Android (Linux experience a plus)
• Imaging Tools: Clonezilla, Acronis, Macrium, SCCM, MDT
• Remote Access: TeamViewer, LogMeIn, VNC, SSH, VPN tunneling
• Device Management: Microsoft Intune, Esper, Hexnode, or similar
• Networking: DHCP, static IP configuration, firewalls, DNS fundamentals
• Hardware: NUCs, industrial PCs, touch displays, POS printers, scanners, payment devices

Who You Are

• Automation-First Thinker — If you do something twice, you automate it
• Detail-Driven Operator — You understand that one incorrect configuration can mean a costly field visit
• Systems Problem Solver — You enjoy making hardware and software ecosystems work seamlessly together
• Ownership Mentality — You take pride in building reliable systems that scale

Experience & Qualifications

• Mid-level experience supporting hardware systems, device imaging, or endpoint management
• Experience with system provisioning, scripting, or automation strongly preferred
• Comfortable working in a fast-paced engineering environment
• Strong troubleshooting and documentation skills
• Ability to work onsite in Boca Raton, FL

Growth Opportunity

This role is designed for candidates interested in expanding toward DevOps Engineering, Systems Engineering, Infrastructure Automation, and/or Device Fleet Management at scale. You will work closely with software engineers and product teams while gaining hands-on experience with deployment automation and infrastructure operations.

Work Environment

• On-site collaboration required (5 days/week)
• Occasional but rare travel for hardware validation
• Some after-hours support responsibilities as needed

Compensation & Benefits

• Salary: $50,000 – $60,000, Full-time W-2 employment
• Health (Medical/Dental)
• 401k and PTO benefits
• Discretionary bonus eligibility

Work Authorization

Candidates must be legally authorized to work in the United States. Grubbrr welcomes applicants with valid work authorization, including eligible visa holders, in compliance with U.S. employment laws.

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