Hardware Technician

Key Responsibilities

• Monitor network, server, and infrastructure alerts.
• Identify, triage, and respond to incidents to minimize downtime.
• Perform first-level troubleshooting and escalate to engineering teams as needed.
• Maintain and update runbooks and monitoring documentation.
• Support change management and scheduled maintenance windows.
• Communicate incident status to stakeholders in a timely manner.
• Manage conference bridges for Problem Management.

Required Qualifications

• Familiarity with monitoring tools.
• Basic understanding of networking fundamentals, including TCP/IP, routing, and switching.

Preferred Qualifications

• CCNA or similar networking certification.
• Experience supporting energy or utilities sector environments.
• Experience with ServiceNow.
• Prior experience in a NOC or network operations environment.

Work Environment

The schedule involves rotating shifts. Day shifts are onsite, and night shifts can be remote. The current schedule includes 12-hour shifts for three days, followed by four days off, and 11-hour shifts for four days the following week. This schedule includes coverage for one weekend day.

Benefits Overview

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with company match.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• Dedicated customer service team for benefits and other resources.
• Certified Career Coach.

About the Company

We are a world-class IT services company that serves thousands of clients across the globe. We value innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Contact Information

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.