Hardware Technician

Purpose of Role

The purpose of this role is to coordinate and execute the installation of Rehrig Pacifics Pallet Management Solutions (Qtek) and Vision Object Recognition (VOR) systems. This individual will also be responsible for performing maintenance, troubleshooting, diagnostics, and repairs across all of Rehrig Pacifics Direct-to-Store Delivery (DSD) and Supply Chain Technology offerings.

Areas of Accountabilities

• Pre-install Preparation
• Evaluate customer site infrastructure readiness and compare to equipment requirements.
• Cook local contractors to run power and data lines to the new equipment location.
• Collaborate with cross-functional partners within the company to support larger installations.
• Install Hardware
• Perform post-delivery inspections of equipment, repair damages, and make any necessary modifications.
• Perform equipment installation on site, complete checklists, and perform testing.
• Review equipment specifications and functionality with customer post installation.
• Collaborate with Support staff and act as an equipment subject matter expert to support equipment troubleshooting.
• Provide Technical Support
• Work with equipment vendors for troubleshooting and part replacement.
• Capture customer feedback to recommend software feature improvements to increase functional value.
• Support NPD new tech initiatives and implementation of pilot technology.
• Support In-Field Service
• Perform preventive maintenance inspections and repairs at customer sites.
• Support warranty service requests.
• Provide a high level of courteous and professional customer service.
• Support Service Business Development
• Simulate in-field issues to provide diagnosis support and troubleshoot testing.
• Strengthen the customer in-field support strategy as directed by the category.
• Help develop Rehrig Pacifics internal service strategy by evaluating the condition of in-service equipment.

Knowledge, Skills, and Experience

• Bachelor's Degree, or equivalent work experience, preferably in Engineering or mechanical related fields.
• Minimum of 2 years Material Handling Field Service Technician experience preferred.
• Must have working knowledge of electrical and hydraulic schematics.
• Strong technical aptitude of mechanical and electrical systems.
• Must possess excellent communication skills (Written and Verbal).
• Ability to work independently and autonomously in a fast-moving environment.
• Ability to manage multiple projects and work collaboratively with cross-functional teams.
• Ability to hold yourself and others accountable to meet commitments.

Position Requirements

• Minimum of 50% travel required.
• Ability to lift at least 50 lbs.

Application Instructions

Apply Online:

https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQzMDI4Ljg3NzBAcmVocmlnY29tcC5hcGxpdHJhay5jb20

Apply by mail:

Attn: Human Resources - REHRIG PACIFIC CO
7800 100th St
PLEASANT PRAIRIE, WI 53158