Hardware Technician

About the role

We are looking for a Hardware Technician to join a plastics manufacturing organization in Coral Springs, Florida on a contract basis with the potential for a permanent position. This position supports device preparation and technical service activities, with a strong focus on accuracy, consistency, and timely completion of customer-related requests. The ideal candidate is comfortable working in a team-driven environment, handling detailed technical tasks, and providing practical support for hardware and software issues.

Responsibilities

• Prepare hardware for customer delivery by installing required applications and completing secure configuration steps based on order specifications.
• Process service and repair requests by evaluating devices, performing assigned technical tasks, and documenting work accurately.
• Follow established security and compliance procedures while handling systems, software loads, and protected access components.
• Provide frontline technical support to customers and internal team members by resolving basic hardware, software, and operating system issues.
• Assist with inventory organization by tracking equipment locations, maintaining stock accuracy, and supporting allocation needs.
• Manage multiple assignments efficiently while maintaining quality standards and meeting expected turnaround times.
• Use internal documentation and prior knowledge to complete detail-sensitive tasks with a high degree of precision.
• Contribute to team operations by taking initiative, supporting shared goals, and completing additional duties as business needs require.

Qualifications

• Prior experience in an IT, hardware support, deployment, or technical service environment.
• Hands-on knowledge of hardware and software installation and basic troubleshooting practices.
• Proficiency with Windows operating systems and common Microsoft 365 applications, including Outlook, Excel, and Word.
• Ability to multitask effectively while maintaining accuracy in a fast-paced, detail-oriented setting.
• Familiarity with customer service practices and the ability to communicate technical information clearly.
• Exposure to Active Directory or similar user and device administration tools is preferred.
• Ability to remain composed and solution-focused when working through urgent or high-pressure situations.