HANCO EMS Dispatcher - 40 hrs/wk.

About the Role

The Emergency Medical Dispatcher performs critical communication services and a variety of routine clerical, administrative, and technical work in receiving and dispatching routine and emergency information, keeping official records, and assisting in the administration of the communications/department records center. This position reports to the Director of Hanco. HANCO EMS is the primary 911 provider for the local community and also provides a wide spectrum of medical transport services.

Responsibilities

• Monitor telephones and radios in the dispatch center, answer all incoming calls, ascertain the nature of calls, and gather all necessary information to transmit or relay.
• Dispatch police, fire, emergency medical service, and other response vehicles for emergency and non-emergency responses; broadcast nature, location, and contact all required personnel. Perform Emergency Medical Dispatch (EMD), including providing pre-arrival instructions when requested.
• Maintain logs of run information, location of personnel and equipment, and ongoing contact with responding personnel during emergencies. Keep emergency personnel informed about traffic lights out, streets closed, and other relevant information.
• Maintain the dispatch center work area and equipment in clean and working condition. Operate radios and assist in radio communications. Compose, type, and edit correspondence, reports, memoranda, and other materials. Input data into standard office and department forms, both manual and automated.
• Assist citizens who come into the station, including those paying accounts, with courtesy and dignity.
• Maintain dispatch documents and records. Exercise rational judgment in all job responsibilities and maintain the confidence and trust of peers, subordinates, superiors, and citizens.
• Other duties as assigned by the Shift Officer(s).

Requirements

• High school diploma or GED equivalent.
• Health Care Provider CPR certification (within 30 days of employment).
• EMD certification (within 1 year of employment).
• NIMS 100, 200, and 700 (National Incident Management System) certification (within 3 months of employment).
• HazMat Awareness Level certification (within 3 months of employment).
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to learn and efficiently use various computer programs, including Microsoft Word, Computer Aided Dispatch, telephone and recording systems, and other relevant systems.
• Must be able to perform work under stressful or emotional conditions and work any assigned shift, including day, swing, or graveyard, as well as weekends and holidays.
• Positive, service-oriented interpersonal and communication skills.
• Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patient served, including principles of growth and development over the life span.

Physical Demands

Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials. This position is classified “at risk” for possible occupational exposure to bloodborne pathogens (HBV, HIV, etc.).