Gulfstream Project Manager - 1557

About the role

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

Responsibilities

• Assist with work order processing, coordination with the customer on squawk approval, deposit processing, and closing WOs.
• Coordinate large projects and customer support; manage multiple projects independently.
• Plan and coordinate aircraft workflow, providing schedule calendars as necessary.
• Act as central point of contact for customers and West Star personnel.
• Work with customers in project management, pricing, and customer support roles.
• Assist Sales and Contracts Departments for assigned aircraft as needed.
• Perform post-departure follow-up with customers.
• Effectively communicate (speak, write, read) in English.
• Any other job-related duties as assigned by management.

Requirements

• A High school diploma or equivalent.
• Airframe and Powerplant License beneficial.
• Aviation specific training a benefit.
• College education or degree beneficial.
• Management, leadership, and customer service training beneficial.
• A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Qualifications

• 5–10 years prior experience in business aviation MRO activities preferred.
• General experience with FAA paperwork, work order, and billing processes.
• Extensive customer contact and customer service experience required.

Skills

• Self-motivated team player able to perform in a fast-paced environment with specific deadlines and time constraints.
• Well organized with high attention to detail.
• Strong written, verbal, analytical, and interpersonal skills.
• Follow all company/FAA safety rules and guidelines.

Your Sense of Responsibility

• Perform all work in accordance with Federal Aviation Administration guidelines.
• Follow all company and safety rules during performance of duties.
• Maintain customer-oriented work habits.
• Direct the work and flow of multiple projects.
• Assist in completion of work orders, FAA paperwork, and billing items.
• Some travel may be required.

Physical Requirements

• Lifts 50 lbs.
• Routine walking, bending, squatting, sitting, and use of stairs.
• Repetitive physical motion with arms and hands.
• Basic personal computer operations.

Mental Requirements

• Work with others in a professional manner.
• Prioritize workload and coordinate projects.
• Extensive customer contact skills.
• Understanding and implementation of regulations and guidelines.

Supervision

• Work with minimal supervision.
• Coordinate projects with other project managers in a cooperative manner.

Working Conditions

• Majority of work in an office environment.
• Work in a hangar environment with varied temperatures (very hot to very cold).
• Some positions in and around aircraft.

Equipment Used

• Personal computer.