Gulfstream Project Manager - 1557

West Star is the fastest growing maintenance repair organization in the industry, committed to providing employees with personal and professional growth opportunities while fostering a culture of respect and well-being.

About the role

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. Responsibilities include customer contact and support, interfacing with department managers, work order processing, coordination with customers on squawk approval, deposit processing, and closing work orders. Daily duties vary and encompass projects designated by the Senior Project Manager. The role requires independent work and management of multiple projects, with a focus on coordination of large projects and customer support.

Responsibilities

• Dedication to assigned projects, ensuring each customer leaves impressed.
• Pre-arrival coordination of assigned customer projects.
• Arrival de-brief coordination.
• Plan and coordinate overview of aircraft workflow, providing schedule calendars as necessary depending on work scope.
• Assist any department if problems arise.
• Serve as the central point of contact for customers and West Star personnel.
• Work independently on projects and coordinate multiple projects as assigned, with schedule and work quality being essential.
• Work with customers in project management, pricing, and customer support roles.
• Assist Sales and Contracts Departments for assigned aircraft as necessary.
• Post-departure follow-up with customers.
• Effectively and clearly communicate (speak, write, read) in English.
• Perform any other job-related duties as assigned by management.
• Perform all work in accordance with Federal Aviation Administration guidelines.
• Follow all company and safety rules during performance of duties.
• Maintain customer-oriented work habits.
• Direct the work and flow of multiple projects.
• Assist in completion of work orders, FAA paperwork, and billing items.
• Some travel may be required.

Requirements

• High school diploma or equivalent.
• Airframe and Powerplant License beneficial.
• Aviation-specific training a benefit.
• College education or degree beneficial.
• Management, leadership, and customer service training beneficial.
• Valid driver’s license approved for airline travel and/or a valid passport is ideal but not mandatory.
• 5-10 years prior experience in business aviation MRO activities preferred.
• General experience with FAA paperwork, work order, and billing processes.
• Extensive customer contact and customer service experience required.
• Self-motivated and able to perform in a fast-paced environment with specific deadlines and time constraints.
• Well-organized with a high attention to detail, strong written/verbal/analytical, and interpersonal skills.
• Ability to work with minimal supervision and coordinate projects cooperatively with other project managers.

Physical Requirements

• Lifts 50 lbs.
• Routine walking, bending, squatting, sitting, and use of stairs.
• Routine or repetitive physical motion with arms and hands.
• Basic personal computer operations.

Mental Requirements

• Work with others in a professional manner.
• Prioritize workload.
• Coordinate projects.
• Extensive customer contact skills.
• Understanding and implementation of regulations and guidelines.

Working Conditions

• Majority of work accomplished in an office environment.
• Work in a hangar environment with varied temperatures (very hot to very cold).
• Some varied positions in and around aircraft.

Benefits

• Medical and dental benefits starting on day one.
• 401K match.
• Time off accruals.
• Weekly pay days.

West Star Aviation is a leading independent Maintenance, Repair, and Overhaul (MRO) provider with over 78 years of industry experience, employing over 3,000 professionals across multiple full-service facilities and satellite locations.