Guided Virtual Tour Specialist

About the role

As a Guided Virtual Tour Specialist in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Responsibilities

• Conduct outbound sessions (video or phone) with our major automotive clients to provide a personal onboarding experience.
• Act as a Subject Matter Expert on all product knowledge of the selected vehicles and service support.
• Commence communication with customer upon receipt of customer details such as areas of interest and preferred contact method.
• Document and/or record notable customer verbatims during the experience and provide this feedback to the USCX team.
• Identify and present reimagined, out of the box ideas and changes to Leaders through key metrics, including member and employee feedback.
• Provide appropriate routing of call to the CRC representative depending upon service and/or safety concerns for the customer.

Requirements

• High School Diploma required; Associate or Bachelor’s degree preferred.
• Minimum 3-5 years experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.
• 1 to 3 years of experience in an in-person or retail customer relation experience and/or luxury brand experience preferred.

Qualifications

• Knowledge and passion for the Automotive Industry and cutting-edge technology.

Skills

• Excellent communication skills.
• Ability to build rapport and engage with customers.
• Strong problem-solving and customer service skills.
• Proficiency in using video conferencing tools.

Benefits

• Competitive salary
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

Pay

Competitive salary

Schedule

Full Time – (40 hours a week)