Virtual Visit Specialist

This is a Fully Remote Job About Our Client:Optum is a global organization operating in the healthcare sector, focused on improving health outcomes by connecting individuals with care, pharmacy benefits, data, and resources. The organization leverages technology to address challenges in healthcare delivery and aims to advance health optimization on a global scale. About the Opportunity:The VIRTUAL VISIT SPECIALIST role supports the completion of virtual healthcare visits by assisting members and practitioners with technology setup and troubleshooting. This position ensures effective connectivity and smooth virtual interactions, directly impacting patient care and provider experience within the program. Responsibilities:Place outbound calls to members for technology setup, validation, and troubleshooting before virtual visitsAnswer inbound calls from members and practitioners regarding technology issuesConduct video/camera interactions to assist membersSupport members in accessing post-visit digital materialsAssist providers with system accessAddress customer needs proactively and sensitivelyEscalate issues according to established protocolsCommunicate effectively using appropriate tone, pace, volume, grammar, and pronunciationManage calls to resolve member issues completely and efficientlyMeet established quality, attendance, and performance goalsMaintain confidentiality and comply with HIPAA requirementsUse multiple systems for documentation during callsMaintain schedule adherence and attendancePerform other duties as assigned Requirements:High School Diploma / GED or equivalent work experienceMinimum 18 years of ageAt least 1 year of telephonic or in-person customer service experience handling moderate to complex transactionsExperience with senior / Medicare populationProficiency with Microsoft Word, Excel, and OutlookKnowledge of smart device setup and troubleshootingAbility to work full-time Monday to Friday with flexible 8-hour shifts between 7:00 am and 6:00 pm CST Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks:401(k) plan Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.