Virtual Tour Desk Specialist

Position Summary

Perform general office duties to support Sales - Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).

Responsibilities

• Receive, record, and relay messages accurately, completely, and legibly.
• Gather materials and assemble information packages and marketing materials (e.g., brochures, promotional materials, maps, price lists, or menus).
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a property.
• Record, calculate total, and report numbers of package sales/tours sold to manager/supervisor on a daily basis.
• Generate letters, invitations, and final participant/attendee lists.
• Maintain and update databases, spreadsheets, and electronic filing systems related to Sales and Marketing activities (e.g., tours, mailings).
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Requirements

• Must reside in Central Florida
• Open to candidates residing in FL, NV, AZ, UT and SC

Qualifications

• Motivated individuals with concierge and customer service experience
• Outgoing personalities
• Financially motivated to work with guests at Marriott® hotel properties
• Financially motivated to promote the Marriott Vacation Club Destinations® Program

Skills

• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Attention to detail
• Customer service orientation

Benefits

• Comprehensive benefits package
• Flexible schedule
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on department needs.

Benefits

• Health insurance
• Retirement plan
• Employee discounts