Virtual Tour Booking Specialist

About the role

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Responsibilities

• Update information board on a regular basis to inform employees of important events.
• Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers).
• Assign lead calls or emails to Sales Executives based on line rotation.
• Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
• Enter, retrieve, reconcile, and verify information in software involved in the sales process.
• Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Promote awareness of brand image internally and externally.
• Sell and promote preview package sales/tours and answer questions about property facilities/services.
• Aid in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Minimum 2 years of on-site timeshare sales experience with documented performance results.
• Residence required in Florida, Nevada, Utah, Arizona, or South Carolina.
• Previous Marketing Executive and/or Sales Executive production role experience within Vacation Ownership industry.
• Willingness to make 75-100 manual phone calls per day.
• Experience booking a Vacation Ownership tour.
• Telemarketing and/or Telesales experience preferred.
• Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred.
• Enjoy talking on the phone and/or interacting with guests.
• Bold persuasion skills.
• Computer skills.
• Stand, sit and walk for extended periods of time.
• Flexible schedule.
• Ability to work independently and self-motivated.

Skills

• Effective communication skills.
• Customer service orientation.
• Problem-solving abilities.
• Time management skills.
• Organizational skills.

Benefits

As a Coordinator Marketing Specialist at Marriott Vacations Worldwide, you will enjoy a supportive, friendly, and beautiful work environment. You will also benefit from:

• Competitive compensation and benefits package.
• Opportunities for growth and development within the company.
• Flexible work schedule.
• Work-life balance.

Pay

Details on pay will be provided during the interview process.

Schedule

The schedule for this position will be determined based on the needs of the team and the requirements of the role.