Guest Services Specialist

About the role

Delivering world-class customer service and functioning as the guests’ liaison to all services within South Florida Baptist Hospital and the surrounding community. This role is hospitality-focused and critical to supporting a positive experience for each guest.

You will become proficient in reception, registration and check-in, visitor management, waiting room management, document management, environment of care, and emergency response.

Responsibilities

• Act as the primary liaison for guests, ensuring seamless access to hospital services
• Manage reception, registration, and check-in processes
• Oversee visitor management and waiting room operations
• Handle document management tasks
• Maintain environment of care standards
• Participate in emergency response protocols as required

Requirements

• 1 year of experience in a related field
• 2 years of customer service experience
• Advanced computer skills
• Self-motivated team-player with demonstrable success in high-stress, fast-paced environments
• Must complete assigned OLC training modules within 12 months

Benefits

• Health, dental, and vision benefits
• Paid time off
• Tuition reimbursement
• 401k match with additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts

Location: Plant City, FL | Status: PRN (As Needed) | Shift Hours: Varies | Weekend Work: Every