Guest Services Specialist

About the role

Join the team that is revolutionizing health care at BayCare Health System, a network of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. This hospitality-focused role is critical to supporting a positive experience for each guest, serving as their liaison to all services within the designated hospital and surrounding community.

Responsibilities

• Deliver world-class customer service.
• Serve as the guests’ liaison to all services within the hospital and surrounding community.
• Perform reception, registration, and check-in duties.
• Manage visitor and waiting room operations.
• Handle document management.
• Maintain environment of care and emergency response protocols.
• Complete assigned OLC training modules within 12 months.

Requirements

• 1 year of experience in a related field and 2 years of customer service experience.
• Demonstrable success in a high-stress, fast-paced work environment.
• Self-motivated team-player with advanced computer skills.
• High School diploma or GED equivalent.

Benefits

• Competitive total reward package, including health, dental, and vision benefits.
• Paid time off.
• Tuition reimbursement.
• 401k match and additional yearly contribution.
• Yearly performance appraisals and team award bonus.
• Community discounts.

Schedule

• Part-time, non-exempt position.
• Shift hours vary.
• Weekend work required every weekend.

Location: Wesley Chapel, FL