Guest Services Specialist

About the role

Bring your organizational, problem solving and customer service skills to our team as a Guest Services Specialist. In this crucial role, you will ensure that all patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.

Responsibilities

• Promote Guest Services involvement based on the needs and interests of the patient/resident, preferences and life history.
• Provide input into the design of events, offerings and activities and assist in the planning of Guest Services opportunities.
• Plan and organize daily tasks and schedules.
• Facilitate group and individual activities for patient/residents of various cognitive and physical abilities in all component areas, e.g., physical, cognitive, social, spiritual, creative, wellness, sensory, community, and service.
• Participate in the formulation and follow through of the patient/resident care plan.

Requirements

• High school diploma or equivalent is required.
• Must have experience in Customer Service/Hospitality.

Benefits

• Variable compensation plans.
• Tuition, travel, and wireless service discounts.
• Employee Assistance Program to support mental health.
• Employee Foundation to financially assist through unforeseen hardships.
• Health, dental, vision, company-paid life insurance, 401K, paid time off.
• Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members.
• On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned.
• Several voluntary insurances such as:
  • Pet Insurance
  • Term and Whole Life Insurance
  • Short-term Disability
  • Hospital Indemnity
  • Personal Accident
  • Critical Illness
  • Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Pay

USD $16.00 - USD $16.00 /Hr.