Guest Services Representative I - Remote
HOW WE TAKE CARE OF YOU
- Health, Dental, Vision insurance
- 401K with generous matching program
- Generous paid time off
- Potential Annual Bonus Opportunity
- 50% discount at restaurants and retail locations
- Career advancement opportunities
SET THE COURSE
The Remote E-Commerce Services Representative - Tier 1 requires heavy phone communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns.
Represents Tommy Bahama through direct and professional interaction with our guests both verbally and in writing. Responsible for coordinating credit approvals and fulfilling all online orders. Troubles shoots guest issues with orders and general product inquiries. Provides product recommendations and substitutions as appropriate. Escalates guest issues efficiently and to the right place for resolution. Other special projects as requested by supervisor.
- Two monitors with monitor stands
- One PC with power adapter
- One Keyboard
- One Mouse
- One Headset
- One Power Strip
- Ethernet Cord
- WIFI Adapter for PC
WORK FROM HOME GUIDELINES AND REQUIREMENTS
- A secure and private area to work uninterrupted during shift hours and available to communicate throughout entire shift (excluding meal period and breaks)
- Minimum home internet speed of 50Mbps is required
- Dependent Care, if necessary, to work free from interruption
ESSENTIALS FOR LIFE IN PARADISE
- High school/GED Diploma
- 3+ years customer service, phone and online, experience preferred
- Volume call center experience preferred
- Outstanding communication skills - written and verbal and listening
- Excellent computer skills and ability to work in multiple systems and programs simultaneously
- Computer skill basics are a must, include trouble shooting computer issues with connectivity, including system updates, basic rebooting, WiFi access and stability
- Must be able to support and manage home connectivity issues that may come up from time to time
- Pleasant, professional and clear phone voice
- Detail oriented
- Excellent typing skills
- Satisfactory credit and background check
- Minimum of 50 MBPS (dedicated to employee) download speed
- Quiet secured space free from distractions
WFH IS NOT A SUITABLE SOLUTION FOR THE CARE OF LOVED ONES, FRIENDS, OR ANIMALS
SCHEDULE AND AVAILABILITY
- Available shifts are from 6:00 A.M - 2:00 P.M or 8:30 A.M. - 5:00 P.M (based on Pacific Time Zone)
- Scheduling will be adjusted when possible to align with the individuals location and business needs
- Must be available to work 5 days per week, which may include weekends and holidays based on business needs
- Blackout periods apply during key retail peaks including, Thanksgiving week, Black Friday, Cyber Monday and the days leading up to Christmas
APPLICANT PRIVACY POLICY
Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf
RIGHT TO WORK STATEMENT
Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.