Inbound Customer Service Representative- Remote

About the role

The Contact Center Agent I will apply knowledge of Velera’s organization and products to provide courteous and efficient service to Credit Union employees and/or Credit Union members. They will also be accountable for meeting performance targets and requirements for agent advancement via career path.

Responsibilities

• Takes incoming calls from members.
• Navigates tools and resources to properly address member inquiries.
• Maintains a high level of service with members and meets performance targets.
• Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.
• Develops and maintains productive working relationships with team members.
• Promotes and maintains a positive, professional image of Velera's Call Centers.
• Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

Qualifications

• A high school diploma or equivalent.
• Some post-high school education desirable.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks and maintain composure under pressure.
• Strong problem-solving and customer service skills.

Benefits

• Competitive wages.
• Medical with telemedicine.
• Dental and Vision.
• Basic and Optional Life Insurance.
• Paid Time Off (PTO).
• Maternity, Parental, Family Care.
• Community Volunteer Time Off.
• 12 Paid Holidays.
• Company Paid Disability Insurance.
• 401k (with employer match).
• Health Savings Accounts (HSA) with company provided contributions.
• Flexible Spending Accounts (FSA).
• Supplemental Insurance.
• Mental Health and Well-being: Employee Assistance Program (EAP).
• Tuition Reimbursement.
• Wellness program.

Pay

$15.00 - $18.03 Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Schedule

Shift and Language Differential.