Guest Services Representative – Front Desk

About the role

The role involves providing exceptional customer service to guests in a hotel setting. Responsibilities include greeting guests, managing reservations, handling check-in/check-out procedures, and ensuring guest satisfaction.

Responsibilities

• Greet guests and assist with their check-in and check-out processes
• Manage reservations and ensure accurate information is provided
• Handle guest inquiries and complaints professionally
• Ensure cleanliness and maintenance of guest rooms and public areas
• Follow hotel policies and procedures

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work flexible hours including weekends and evenings
• Basic computer skills, including Microsoft Office
• Passion for hospitality and customer service

Qualifications

• Previous experience in a hospitality or customer service role is a plus
• Strong problem-solving and interpersonal skills
• Ability to work independently and as part of a team

Skills

• Customer service orientation
• Attention to detail
• Time management and organizational skills

Benefits

• Comprehensive health insurance
• Flexible scheduling options
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable schedule based on hotel needs