Front Desk / Guest Services Representative

About the role

The Front Desk / Guest Services Representative at Hampton Inn Gulfport will play a crucial role in welcoming guests and supporting daily hotel operations. The hotel is set to open in April 2026.

Responsibilities

• Greet, check in, and check out guests with professionalism and efficiency
• Provide excellent customer service, answer phone calls, and respond to guest inquiries
• Make same-day and future reservations; block rooms based on guest needs and availability
• Pre-register group arrivals, prepare key packets, and organize arrival materials
• Register guests, verify payment methods, and ensure accurate documentation
• Enter credit card and ID information securely into the property management system
• Assist other departments as needed, including Breakfast, Housekeeping, Laundry, and events
• Maintain cleanliness and organization of the front desk and back office areas
• Anticipate guest needs and respond promptly and courteously
• Address and resolve guest complaints to ensure satisfaction
• Document guest requests and communicate follow-up needs to appropriate departments
• Prepare shift drops and verify totals in the property management system
• Handle Lost & Found items according to policy
• Maintain confidentiality of guest and company information
• Communicate safety or service concerns to management in a timely manner
• Follow all Hilton brand standards, A&R policies, and safety procedures
• Serve as a Brand Ambassador for A&R Group’s culture, mission, and values
• Perform other duties as assigned

Qualifications

• Previous hospitality experience preferred but not required
• Strong organizational and time-management skills
• Excellent communication and customer-service skills
• Strong problem-solving abilities
• Ability to work in a fast-paced, high-pressure environment
• Ability to work a varied schedule, including mornings, evenings, nights, weekends, and holidays
• Willingness to work overtime during busy periods
• Strong attention to detail, accuracy, and efficiency
• Ability to stand, walk, kneel, and bend for extended periods
• Ability to lift up to 25 lbs. and perform repetitive arm and hand movements
• Professional, ethical, and reliable
• Quick learner with a strong work ethic
• Able to work independently and as part of a team