Front Desk-Guest Service Representative

Your Responsibilities

• Maintain a welcoming atmosphere for guests upon arrival.
• Ensure smooth and timely check-in and check-out processes.
• Listen to and address guest complaints promptly.
• Perform light cleaning duties in the front desk and lobby areas.
• Assist in other hotel departments as required.

Essential Qualifications

• Customer service oriented with a friendly demeanor.
• A positive attitude and enthusiasm for teamwork.
• An interest in hospitality and serving environments.
• Excellent communication skills.
• An energetic and proactive approach to work.
• A problem-solving mindset and ability to work collaboratively.
• Strong mathematical skills relevant to handling money.
• A willingness to engage in ongoing service and hospitality training.