Hotel Guest Service Representative/Front desk agent

Responsibilities

• Greeting guests, completing the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handling cash, credit card information and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
• Responding to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.
• Updating and canceling reservations in the system as requested by the guest.

Requirements

• Customer Service experience, in a hotel setting preferred.
• Hotel brand experience is a plus.
• A High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have a valid drivers license, and acceptable driving history subject to company approval.

Qualifications

• Excellence, Passion, Integrity, Inclusive core values.

Skills

• Excellent communication skills.
• Ability to work independently and as part of a team.
• Proficient in using Property management system, WORD, and EXCEL.

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program