Guest Services - Duke University

Responsibilities

• Provide outstanding customer service by greeting and assisting event attendees with a friendly and helpful demeanor.
• Assist with event set-up, including equipment arrangement, signage placement, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, orderliness, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to attendees.
• Direct attendees to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Handle and resolve customer inquiries, complaints, or issues in a professional and timely manner.
• Collaborate with event staff, vendors, and other team members to ensure smooth event operations.
• Assist with crowd control measures, as necessary, to maintain a safe and enjoyable environment for all attendees.
• Adhere to company policies, procedures, and guidelines to uphold a high standard of professionalism and service excellence.

Requirements

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Possess a high school diploma or equivalent (some college education is preferred).
• Previous experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays, based on event schedules.
• Physical stamina to stand, walk, and engage in physical activities for extended periods.
• Demonstrated reliability, punctuality, and a strong work ethic.

Benefits

• Enjoy competitive pay based on your experience and qualifications.
• Take advantage of opportunities for career growth and advancement within the company.
• Enhance your skills and knowledge through training and development programs.
• Benefit from flexible scheduling options to accommodate your personal needs.
• Be part of a positive and supportive work environment that values diversity and inclusion.