Guest Services Dispatcher

Overview

The Guest Service Agent provides assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities

• Use friendly and appropriate expressions when engaging guests
• Be fully acquainted with the different points of interest
• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
• Maintain, clean and tidy the public areas, bell closet
• Follow-up with guest complaints to ensure that any problems are resolved
• Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas
• Utilize bell carts effectively and with caution
• Direct guests to the Front Desk or meeting rooms
• Call taxis and/or shuttle for guests as needed
• Assist, retrieve and load luggage for guests
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Engage in conversation with as many guests as possible
• Attend all designated staff meetings and training sessions
• Complete all tasks assigned by manager
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company policies and procedures
• Ensure clean uniform and professional personal appearance
• Protect company assets
• Follow all company safety and security policies and procedures
• Report accidents, injuries, and unsafe work conditions
• Complete safety training and certifications

Qualifications

• Previous experience with hotel guest services highly preferred
• Excellent customer service skills
• Maintain a professional business appearance, attitude and performance
• Must pass pre-employment drug screen
• Valid Class C License required
• Must be able to work a flexible schedule including weekends and holidays
• Candidates must be able to speak fluent English

Benefits

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.