SERVICE DISPATCHER

Key Responsibilities

• Assign repair orders to technicians based on skill level, efficiency, and availability
• Monitor shop workflow and technician productivity to maintain an even, efficient workload
• Communicate effectively with Service Advisors, Technicians, and the Parts Department
• Review repair orders for accuracy, completeness, and proper MPI/video documentation
• Track vehicle status and provide updates to advisors on progress or delays
• Assist with quality control and time management on shop repairs
• Maintain a clean and organized dispatch area
• Support leadership in achieving departmental goals for productivity, CSI, and efficiency

Qualifications

• Prior technician experience or extensive automotive repair knowledge is required
• Proven ability to manage shop workflow and prioritize repairs
• Strong communication, organization, and multitasking skills
• Knowledge of warranty procedures and repair order documentation
• Familiarity with CDK or similar DMS software preferred
• Positive attitude, team-player mindset, and attention to detail

What We Offer

• Competitive pay based on experience
• PPO Medical, Dental, & Vision insurance options after 30 days
• Employer Paid Life Insurance
• Employee Assistance Program
• Supplemental Benefit Insurance, including Short-Term & Long-Term Disability Insurance
• 401(k) with Employer Match
• On Demand Pay Program
• Paid Time Off
• Employee Discounts
• Career growth opportunities within Werner Automotive Group
• Supportive management and a family-like team atmosphere

Schedule

Full-time | Monday–Friday with occasional Saturday rotation